Summary
Overview
Work History
Education
Certification
Work Availability
Quote
Skills
Timeline
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John Pierson Daley

John Pierson Daley

Harpers Ferry,WV

Summary

A skilled contracts administrator with 18+ years of on-the-job experience in full life-cycle contracts and subcontracts administration, purchasing, negotiation and administration of complex, large-dollar federal, state and local Government, and college/university contracts. Strong problem-solving and critical-thinking skills with good understanding of legal concepts and contract law. Collaborative and dedicated to delivering outstanding customer service.

Dedicated IT professional with 12+ years of experience providing IT support and maintenance. Assist in prioritizing and verifying completion of all information Technology support and managed services tickets; ensuring the information Technology department provided immediate support and prompt resolution to issues. Familiar with ITSM and ITIL.

Overview

40
40
years of professional experience
1
1
Certification

Work History

Sr. Contracts Administrator/Senior Help Desk Technician

OneGlobe, LLC
Reston, VA
01.2022 - Current
  • Performs full life-cycle contracts/subcontracts administration, including managing OneGlobe, LLC's Multiple Award Schedule (MAS) with GSA.
  • Ensure contracts have proper funding, are within the scope of the contract, and are compliant with Federal Acquisition Regulations (FAR) and/or Defense Federal Acquisition Regulations (DFARS).
  • Manages a portfolio of contracts of distinct types, complexities, and sizes.
  • Ensures project compliance with Government contract requirements.
  • Supported project managers by supplying guidance on contractual requirements.
  • Manages the start-up and close-out process for all assigned projects.
  • Aids with preparing cost proposals and narratives for proposals.
  • Develops strong personal relationships, interacting often, and working with internal and external customers to resolve issues and streamline processes.
  • Analyze, prepare, and negotiate contractual agreements such as Master Subcontract Agreements (MSAs), Subcontracts, lease agreements and other binding agreements.
  • Supports complex contract negotiations on high dollar strategic opportunities, including negotiation of Non-Disclosure and Teaming Agreements.
  • Supply support to internal program teams, to include problem solving, and supplying creative solutions on various contractual problem sets.
  • Successfully negotiate contract modifications with customers.
  • Install, configure and manage all new hire laptops, and other devices for 80+ employees.
  • Investigate and respond to support requests via email.
  • Create help desk documentation with step by step instructions on problem resolving techniques.

Sr. Contracts Administrator/Help Desk Technician

MetroStar Systems, LLC
Reston, VA
08.2020 - 10.2021
  • In addition to all the duties above under the current employer, performed full life-cycle contracts/subcontracts administration, including managing MetroStar System LLC's last Five (5) Year option period under their 8(A) Streamlined Technology Application Resource for Services (“STARS II”) GWAC Contract with the General Services Administration ("GSA").
  • Ensured contracts had proper funding, were within the scope of the Contract, and were compliant with FAR and/or DFARS.
  • Reviewed contracts by verifying accuracy and resolving discrepancies.
  • Prepared contract briefs and revisions to summarize contractual requirements and budgets.
  • Created regular status reports regarding project progress.
  • Diagnosed, troubleshot, and worked to resolve service issues.
  • Answered incoming customer support calls and created detailed tickets to track and resolve issues.
  • Worked with the rest of the IT department on upgrades and software roll-outs.
  • Provided exceptional computer and technology support to organizations.
  • Installed and configured software and hardware for end users.

Sr. Contracts Administrator

Sentrillion Corporation
Reston, VA
03.2015 - 08.2020
  • In addition to all the duties above under the current employer, performed full life-cycle contracts/subcontracts administration, to include managing Sentrillion's Five (5) Year Contract with the U.S. Department of Homeland Security ("DHS") Customs and Border Protection ("CBP").
  • Reviewed the cost/price volumes for proposals in response to Requests for Proposal (RFP) and Requests for Quote (RFQ).
  • Ensured contracts had proper funding, were within the scope of the Contract, and were compliant with FAR and/or DFARS.

Sr. Contracts Administrator/Help Desk Technician

DCS Corporation
Alexandria, VA
04.2013 - 02.2015
  • In addition to all the duties above under the current employer, performed full life-cycle contracts/subcontracts administration.
  • Supported the MAF delivery order which supplies mission planning software development, integration, and sustainment for Special Mission Air Combat Command (ACC) platforms, Foreign Military Sales (FMS) Mobility platforms, and the optional development and integration of Air Mobility Command's (AMC's) Global Mobility (GM) platforms.
  • Work with Government contracting officers and contracting specialists to resolve contractual matters.
  • Work with DCAA and DCMA in support of audit requests.
  • Perform IDIQ contract administration, including high-volume RFI and RFP Task Order level responses.
  • Aided in the development and compliance of internal contract administration policies and procedures.
  • Supported the review and execution of various corporate agreements including leases, equipment purchases, service agreements, etc.
  • Supports complex contract negotiations on high dollar strategic opportunities, including negotiation of Non-Disclosure and Teaming Agreements; draft, review, and approve specifications for statements of work; establish performance and delivery schedules. and perform other related pre-award activities.
  • Performed remote troubleshooting using diagnostic techniques and relevant questions.
  • Worked with customers to determine and implement the best solutions for their issues.
  • Provided accurate information on IT products and services.
  • Identified and suggested helpful improvements in procedures.
  • Performed follow-up calls and visits and updated customer statuses and information.
  • Installed and configured laptops, PC's/desktops, printers, and peripherals.

Education

BBA - Business Administration and Management

Strayer University
Ashburn, VA
06.2024

Associate of Arts - Acquisition And Contracts Management

Strayer University
Ashburn
09.2009

High School Diploma -

Central Senior High
Capitol Heights, MD
06.1982

Certification

Certificate in Contracting with the Federal Government: Administration, Continuing and Professional Education, George Mason University, Fairfax, VA, In Progress.


Certificate in Acquisition and Contract Management , Strayer University, Ashburn, VA, December 2007.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Judge a man by his questions rather than his answers.
Voltaire

Skills

  • Understanding of contracts
  • Setting up contracts
  • Reviewing contracts
  • Supplier Contracts
  • Negotiations
  • Help Desk Operations
  • Helpdesk administration
  • Helpdesk services
  • Helpdesk support
  • Desktop Technical Support

Timeline

Sr. Contracts Administrator/Senior Help Desk Technician

OneGlobe, LLC
01.2022 - Current

Sr. Contracts Administrator/Help Desk Technician

MetroStar Systems, LLC
08.2020 - 10.2021

Sr. Contracts Administrator

Sentrillion Corporation
03.2015 - 08.2020

Sr. Contracts Administrator/Help Desk Technician

DCS Corporation
04.2013 - 02.2015

BBA - Business Administration and Management

Strayer University

Associate of Arts - Acquisition And Contracts Management

Strayer University

High School Diploma -

Central Senior High

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John Pierson Daley