John Damato
Castro Valley,CA
Summary
Personable and dedicated Customer Service Representative with extensive experience in the customer service/construction industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Delivery Driver
Uber Eats
San Francisco, CA
12.2023 - Current
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
- Verified accuracy of items loaded onto truck against shipping documents.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Received daily delivery instructions and route assignments from dispatch.
- Assisted warehouse personnel in packing orders when necessary.
- Filed vehicle logs, cargo records or billing statements according to company regulations.
- Utilized street maps to plan and determine most efficient routes.
Automotive Parts Specialist
Orielly Auto Parts
Castro Valley, CA
09.2021 - 11.2023
- Located and labeled parts to maintain organized inventory of stock.
- Resolved customer concerns and promptly answered inquiries to maintain satisfaction.
- Managed recruiting, objectives setting, coaching and performance monitoring of sales team.
- Received, examined and reshelved returned parts.
- Taught and trained new sales personnel on customer service and sales techniques.
- Made recommendations to customers to promote brand effectiveness and product benefits.
- Maintained parts system with current order and sales data.
- Used POS systems to receive payment or obtain credit authorization.
- Performed periodic physical inventories to reconcile discrepancies between actual stock levels and those recorded in the system.
- Wrote and recorded orders for merchandise or entered orders into computers.
- Operated point of sales and parts lookup computer systems.
- Maintained inventory of automotive parts by restocking shelves and ordering new items as needed.
- Networked to build client base and promote products to new and existing clients.
Security Officer
Allied Universal Security Services
San Leandro, CA
12.2019 - 06.2021
- Documented security-related situations and submitted in-depth reports to superiors.
- Verified photo IDs and tickets to allow guests passage.
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Patrolled crowds during events to preserve order and promote security.
- Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
- Provided friendly and professional assistance to employees, visitors and customers.
- Adhered to post orders while maintaining a visible presence around the property.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Assisted in the development and implementation of security policies and procedures.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Delivery Associate
FOX Transportation Inc.
San Leandro, CA
06.2017 - 11.2019
- Documented items transported, recipient information and problems.
- Maintained accurate logbook of deliveries and pick-ups.
- Reported any incidents encountered on the road such as accidents or traffic violations immediately to supervisor and dispatch team.
- Collected and distributed records between personnel and outside stakeholders.
- Performed pre-trip inspections on vehicles including checking fluid levels and tire pressure.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Communicated with dispatch regarding any changes in route schedule or delivery times due to traffic delays, weather conditions.
- Transported and safely delivered items to prevent damage or loss.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Walked, rode bicycles or drove vehicles to reach destinations and deliver messages or materials.
- Handled merchandise in accordance with product handling standards.
Cashier/Yard Associate
Ace Hardware
Castro Valley, CA
03.2016 - 04.2017
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Answered customer inquiries regarding store policies and procedures.
- Greeted customers promptly and responded to questions.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Processed refunds for worn, damaged and broken merchandise.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Counted and balanced cashier drawers.
- Fostered relationships with customers to expand customer base and retain business.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Education
High School Diploma -
Redwood High School
Castro Valley, CA02-2016
Skills
- Traffic Routing
- Team-Oriented and Dependable
- Power Tool Operation
- Worksite Preparation
- Equipment Maintenance
- Construction
- Demolition
- Traffic Direction
- Customer Assistance
- Cash Register Operation
- Payment Processing
- Customer Service
- Cash Handling
- ID Verification
- Product Recommendations
- Returns Processing
- Payment Collection
- POS Systems
- Drawer Balancing
- Credit and Cash Transactions
- Inventory Control
- Order Verification
- Money Handling
- Customer Relations
- CCTV Surveillance
- Staff Management
- Document Management
- Emergency Management
- Electronic Surveillance
- Identification Verification
- Crime Prevention
- Emergency Response
Affiliations
- Photography
- Car Repair
- exercise
References
References available upon request.
Timeline
Delivery Driver
Uber Eats
12.2023 - Current
Automotive Parts Specialist
Orielly Auto Parts
09.2021 - 11.2023
Security Officer
Allied Universal Security Services
12.2019 - 06.2021
Delivery Associate
FOX Transportation Inc.
06.2017 - 11.2019
Cashier/Yard Associate
Ace Hardware
03.2016 - 04.2017
High School Diploma -
Redwood High School