John D'Amico
Austin
Summary
This is not another AI generated summary. I am a US Army veteran and MBA graduate with four years of experience helping SaaS startups grow. I bring a bird’s eye view of business from working in customer operations, HR, and recruiting, which gives me a clear understanding of multiple sides of the organization and the strategy required to stay growth oriented. I focus on strengthening customer relationships and keeping operations efficient in fast paced environments.
Overview
11
11
years of professional experience
Work History
Customer Operations Specialist
Zignal Labs
10.2024 - Current
- Design and roll out a structured onboarding and training program for enterprise clients, improving time-to-value by 13% and giving customers a clearer path to success
- Own technical setup and configuration during onboarding, including integrations and custom workflows, ensuring accounts went live smoothly and aligned with client needs
- Deliver targeted, hands-on training sessions that helped users build confidence and reduced reliance on support over time
- Took point on complex escalations, working closely with Product and Engineering to troubleshoot issues and keep accounts on track
- Set up automated health tracking in Salesforce and Gainsight to monitor engagement, flag risks early, and drive retention strategy
- Act as the connective tissue across Sales, Support, and Product, moving feedback, advocating for customer needs, and helping shape product direction based on real-world use
HR Specialist
Zignal Labs
02.2022 - 10.2024
- Managed full-cycle recruitment, including sourcing, interviewing, and onboarding, to improve hiring efficiency and candidate experience.
- Partnered with hiring managers to develop talent acquisition strategies, reducing time-to-hire and improving quality of hire.
- Maintained HRIS and ATS platforms (Workday, BambooHR, Paylocity), ensuring data accuracy and process optimization.
HR Assistant
DoD
Mountain View
07.2021 - 02.2022
- Assisted in processing applicant data and managing requisition tracking, ensuring compliance with federal hiring standards.
- Maintained applicant tracking systems (ATS) and worked with cross-functional teams to ensure accurate candidate records and reporting.
Operations Manager
The Bay Clubs
Los Gatos
03.2017 - 07.2020
- Led operational strategies and oversaw staff development and recruitment efforts to ensure smooth business operations and team success.
- Worked closely with HR to manage onboarding processes and build employee retention strategies.
- Developed and presented training programs to enhance employee engagement and improve retention rates.
Multiple Launch Rocket System Crewmember
U.S. Army
01.2015 - 01.2017
- Operated artillery systems and coordinated field logistics under pressure
- Developed tactical planning, readiness, and leadership skills
Education
MBA - Management
Texas A&M International University
Laredo, TX12.2025
Bachelor of Arts - Political Science
San Jose State University
San Jose, CA12-2020
Skills
- Customer Success Strategy
- Onboarding & Retention Programs
- CRM & CS Platforms
- Salesforce
- Zendesk
- Data Analysis & Reporting
- Excel
- Tableau
Timeline
Customer Operations Specialist
Zignal Labs
10.2024 - Current
HR Specialist
Zignal Labs
02.2022 - 10.2024
HR Assistant
DoD
07.2021 - 02.2022
Operations Manager
The Bay Clubs
03.2017 - 07.2020
Multiple Launch Rocket System Crewmember
U.S. Army
01.2015 - 01.2017
MBA - Management
Texas A&M International University
Bachelor of Arts - Political Science
San Jose State University
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