John Dann

• Build and enhance client relationships through regular meetings, phone, and email communications
• Manage 76 primary accounts and over 20 alternate clients
• Collaborate with Microsoft Dynamics colleagues

• Worked with NOC, Service Desk, and Transformation teams to process server environment requests
• Identified and resolved first-line and second-line client issues

• Built and delivered virtual client environments in our virtual private cloud
• Timely and accurate delivery
• Helped develop checklists to ensure consistency in configurations and standardization of processes.

• Resolved client issues through troubleshooting and diagnosing root cause
• Provided on-site support for legacy clients

• Built and configured server infrastructure
• Collaborated with internal colleagues on configuration

• Provided on site and remote technical support

• Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
• Followed all company guidelines regarding safety procedures when out in field.
• Evaluated equipment to determine if it needed to be repaired or replaced.
• Maintained updated knowledge of all equipment, products, and services to properly educate customers.

Key account management, order processing, case follow up and report delivery preparation.

Applied strong leadership talents and problem-solving skills to maintain team efficiency and client satisfaction.

Scheduling and performance reviews.

Participated in weekly leadership meetings.

Provided key communications across multiple departments.

This role began as a clerk/courier position that through opportunities and promotions became a newly created role at Laboratory Corporation. In this role my primary function was to manage key account offices to ensure timely reporting, supply deliveries and that overall client satisfaction exceeded expectations. I would visit the clients offices on a bi-monthly basis to speak with the primary account contacts.