Accomplished VP of Real Estate Development and Property / Facilities Management with a proven track record at Security Service Federal Credit Union and Killam Development LTD. Use a wide variety of skills and leadership to improve the bottom line and create efficiencies to optimize resources.
Overview
43
43
years of professional experience
Work History
Property Manager - Laredo / San Antonio
Killam Development LTD
07.2023 - Current
Tenant Liaison. Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services. Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
Lease Negotiations. Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants. Coordinated with legal counsel to resolve tenant disputes.
Budget / Fiscal Control. Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes. Prepared annual budgets for all properties to assist CFO in real estate resource management.
Facilities Management. Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics. Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Design/Build Management. Work with architects, engineers, and general contractors to design and build tenant suites in over 5M square feet of real estate assets.
VP Real Estate Development & Facilities
Security Service Federal Credit Union
09.2002 - 12.2019
Multi-Project Management . Coordinated budgets and reporting to aid in controls for $300M campus building project. Worked diligently with the architect and general contractor to ensure design aspects, and coordinated weekly with the GC to ensure timeliness, change management and delivery. Managed over 30 vendors to deliver Certificate of Occupancy on time.
Design/Build Management. Worked with architect, engineers, and general contractors to design and build 20 branches across Texas, Colorado, and Utah increasing revenue to $10B annually.
Global Facility Management. Developed plans and policies to maintain 75 branches and buildings using pre-planned periodic maintenance (PPM), regular and emergency maintenance with 24/7/365 coverage to keep credit union operating.
Budgeting & Forecasting. Developed budgets for branches and buildings, forecasting quarterly to assist CFO in real estate resource management.
Governance. Developed overarching document control for policy, plan, and procedure using ISO 9001 QSM to guide development of vehicle policy, vendor policy, physical security, access and key control, evacuation policy, and notification and issue management.
Physical & System Security. Developed policy documents for enterprise physical and system security to protect 800,000 credit union members and $2B in real estate.
Lease Negotiations. Tenant/Landlord properties.
Technology. Implemented real estate system "Archibus", developed 5-click workflows, and implemented iPad utilization to increase visibility, reports, analysis of issue management, and utilization to optimize resources.
Vendor Management. Developed policy document for sourcing, selecting, and management of vendor relationships.
Customer Service & Member Specialist at Killam Leisure Living - Holiday ParkCustomer Service & Member Specialist at Killam Leisure Living - Holiday Park