Summary
Overview
Work History
Education
Skills
Timeline
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John Davis

Columbia,SC

Summary

To secure a position within an organization in which I can utilize my computer, analytical, and leadership skills with the opportunity for growth and development within the company. In-depth understanding of customer service, data entry, and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.

Overview

9
9
years of professional experience

Work History

Personnel Assistant I

TLC Logistics Co.
06.2023 - Current
  • Filed paperwork, sorted, and delivered mail, and maintained office organization.
  • Answered and redirected incoming phone calls to the office.
  • Update MilPDS with customers' life-changing events for CSS
  • Serve as verifying official to make necessary updates in DEERS.


Customer Advocate

Wells Fargo
01.2019 - 08.2021
  • Providing strong attention to detail and accuracy skills while navigating multiple computer systems, applications, and utilize search tools to find information
  • Creating cases to track customers feedback in the case management system, escalation issue tracking system (EITS), while interacting positively with difficult or irate customers
  • Gathering information from customers to determine the appropriate course of action which could include conducting investigative steps to fully identify the issues, processing complex transactions, researching product information, terms, conditions, contract, etc
  • Interact with integrity and a high level of professionalism with all levels of team members and management
  • Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
  • Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.

Retention Agent

Spectrum
09.2016 - 09.2019
  • Providing excellent customer service to irate customers who want to discontinue service
  • Delivering quality service while exceeding daily goals and providing quality products for customers’ needs
  • Ensured that all customers are in compliance with terms and conditions for promotions if applicable
  • Educated individuals on self-serve options to assist with convenience
  • Performing level 1 troubleshooting by phone before sending tech help if required
  • Utilized knowledge of customer experience to create specialized plans for customer retention.
  • Assisted product development to build exciting customer offerings, increasing repeat business.

Phone Banker II

Wells Fargo
06.2015 - 09.2016
  • Assisted customers with various needs related to their deposit accounts
  • Offer beneficial products to customers to help them meet financial goals
  • Provided technical support to individuals with online banking
  • Exhibited good customer service through tone and empathy
  • Coach Peer bankers with referrals and quality assurance concerns
  • Stayed current on changing products, services, and policies to offer exceptional service to customers.
  • Improved customer satisfaction by going above and beyond to answer questions and offer expert support.

Specialist 25Q

Army Active Duty
09.2014 - 03.2015
  • Perform unit-level maintenance on a multichannel line of site, antennas, and associated equipment
  • Maintenance checks and services on assigned power generators
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Followed all company policies and procedures to deliver quality work.
  • Window 10 imaging and providing support for the help desk

Education

Bachelor of Science - Business Administration

Claflin University
Orangeburg, SC

US Army Cyber Center of Excellence
Fort Gordon, GA, SC

Windows-10 Upgrade Reimaging machines to Windows 10 Backup and transferring user's -

ECPI
Columbia, SC

Skills

  • Employee Performance Management System
  • Human Resources Department Processes
  • Legal Requirements
  • Technical Support
  • Business Administration
  • Microsoft Excel
  • Computer Literacy
  • Administrative Support
  • Team Player
  • Office Administration
  • Personnel Reviews
  • Personnel Information Systems

Timeline

Personnel Assistant I

TLC Logistics Co.
06.2023 - Current

Customer Advocate

Wells Fargo
01.2019 - 08.2021

Retention Agent

Spectrum
09.2016 - 09.2019

Phone Banker II

Wells Fargo
06.2015 - 09.2016

Specialist 25Q

Army Active Duty
09.2014 - 03.2015

Bachelor of Science - Business Administration

Claflin University

US Army Cyber Center of Excellence

Windows-10 Upgrade Reimaging machines to Windows 10 Backup and transferring user's -

ECPI

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John Davis