John Davis
Kerrville,United States
Summary
Innovative professional with expertise in promoting academic, career and social development programs. Possesses excellent communication, problem-solving and organizational skills. Trusted advisor goes extra mile to help individuals succeed.
Overview
34
34
years of professional experience
Work History
Learning and Development Manager
USAA
04.2016 - Current
- Supporting and guiding students to successfully accomplish multiple objectives.
- Life coach to students to ensure they understands all benefits available to them.
- Answered student inquiries and resolved problems related to curriculum and course requirements.
- Provided support and guidance to students experiencing academic and personal troubles.
- Helped students with initial adjustment to corporate academic life and interpreted policies and requirements.
- Investigated complaints and worked with students, and facilitators on finding positive resolutions.
- Met firm deadlines while applying results-driven and goal-oriented methodology to teaching initiatives.
- Developed training to diversify instruction, strengthen learning opportunities and enhance program success.
- Conducted orientation sessions and provided on-the-job training for existing employees.
- Coordinated technical training and personal development classes for staff members.
- Solid track record in leading cross-functional teams in improvement projects; delivering significant and measurable results.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Created training courses and prepared videos for long-term use.
- Ability to use raw data to make statistical trend analysis to present to leadership.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
Lean Six Sigma Black Belt Project Manager
Boeing
03.2008 - 05.2015
- Managed multiple teams and acted as direct liaison to senior members of United States Government on technical training manual writing projects.
- Instructor of Six Sigma multi-belt training process improvement courses that revolve around specifics of beginning and advanced Lean Plus Team Processes; Working with Live Data; Graphical Tools; Mini-Tab Statistical Software Applications, and Failure Mode and Effects Analysis (FMEA) modules.
- Led corrective action teams; multiple 5 why and fishbone teams to establish thoughts of root causes.
- Proficient in tools such as: Define, Measure, Analyze, Improve, and Control (DMAIC) scorecards; Supplier, Input, Process, Output, Customer (SIPOC) methodology, and Voice of Customer (VOC) techniques.
- Estimated costs for multiple efforts for United States Navy training programs that included employee strength estimates.
- Authored technical training manuals for United States Navy, Finland, Spain, and Australia.
Analyst
Marine Corps
06.1990 - 05.2000
- Team manager with focus on performance and opportunities feedback.
- Auditor of department procedures to ensure compliance with readiness and life safety measures.
- During my leadership tenure, my teams were responsible for noteworthy audit passing scores of all 1st, 2nd, and 3rd lines of defense audits.
- Responsible for creating and presenting analytics for department executives.
- Led and conducted multiple training classes for audiences of up to 50 students.
Education
Master of Arts - Education- Adult Education Training Specialization
University of Phoenix
Tempe, AZ05.2019
Bachelor of Science - Human Services Management
University of Phoenix
Tempe, AZ03.2007
Skills
- Career Counseling
- Student Relations
- Curriculum Counseling
- Mentoring
- Cultural Student Management
- Relationship Building
- Curriculum Advising
- Customized Training Design
- ADDIE Model
- Turn Complex into Simple
- Problem Solving
- Data Evaluation and Corrective Action
Timeline
Learning and Development Manager
USAA
04.2016 - Current
Lean Six Sigma Black Belt Project Manager
Boeing
03.2008 - 05.2015
Analyst
Marine Corps
06.1990 - 05.2000
Master of Arts - Education- Adult Education Training Specialization
University of Phoenix
Bachelor of Science - Human Services Management
University of Phoenix
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