Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

John Davis

Norcross,USA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

12
12
years of professional experience

Work History

Dietary Aide

Village Park
02.2024 - Current
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
  • Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
  • Followed all food safety regulations while preparing meals for patients.
  • Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
  • Maintained strict levels of cleanliness for tables, floors, and prep areas.

DIETARY

PHOENIX OF MILTON
10.2023 - 02.2024
  • Perform meal preparation, organize dining rooms, and evaluate dietary needs for residents, including food allergies
  • Develop positive relationships with residents, provide empathy and understanding, and deliver a high-quality dining experience
  • Ensure compliance with food safety protocols and food handling techniques to prevent contamination and waste
  • Perform cleaning and sanitation activities for dining rooms, tables, refrigerators, and kitchen equipment
  • Plan menus for the preparation and delivery of meals to 125+ patients per day, field special requests from residents, analyze nutritional goals and dietary restrictions
  • Ensure cleanliness and safety of the kitchen and dining room and perform inspections to meet state and federal standards
  • Communicate with patients and families to build long-term relationships and improve quality of life for residents
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

CALL CENTER REP (REMOTE)

PULL A PART
07.2022 - 07.2023
  • Achieved a customer satisfaction score of 92% and exceeded all key performance indicator targets, including call length and conversion rates
  • Communicate with empathy, patience, and understanding and identify solutions to ensure guest satisfaction, diffusing conflicts
  • Manage inbound sales inquiries related to products and promotions and quickly establish rapport with customers over the phone
  • Regularly exceed targets related to call volume, sales conversion, and customer satisfaction by building relationships with clients

CALL CENTER REP (REMOTE)

TELEPERFORMANCE BLUE CROSS BLUE SHIELD
05.2021 - 10.2021
  • Utilize in-depth product knowledge to answer customer queries regarding products, shipping, ingredients, potential allergens, and order placement
  • Provided quality service to guests, ensured a pleasant dining experience and atmosphere, and fielded inquiries on menu items and ingredients
  • Accurately respond to inbound phone calls using designated script, active listening skills, and extensive product knowledge to solve customer queries
  • Provide facilities, doctors, and members with accurate information regarding effective dates of coverage, claims history, medical benefits, and deductible and copay amounts
  • Field billing inquiries and resolve customer complaints quickly and accurately
  • Utilized knowledge of Protected Health Information (PHI) and HIPAA to resolve issues while maintaining patient confidentiality

GUEST SERVICES

RACE TRAC PETROLEUM
07.2020 - 03.2021
  • Operated cash register and accurately processed customer transactions for fuel purchases
  • Monitored fuel levels and restocked inventory to ensure availability for customers
  • Conducted routine maintenance on gas pumps and equipment to ensure proper functioning
  • Provided excellent customer service by assisting with inquiries, resolving complaints, and offering guidance
  • Followed safety protocols for handling and storing hazardous materials such as gasoline and propane

Customer Service Representative

Amazon
01.2020 - 12.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

SHIFT LEADER

MCDONALDS
05.2015 - 12.2019
  • Supervised and directed a team of 10+ employees during daily shift operations
  • Trained new hires on company policies, procedures, and customer service standards
  • Ensured excellent customer satisfaction by promptly resolving any issues or concerns
  • Managed inventory and consistently achieved high levels of accuracy in stock counts
  • Manage store operations, maintain product displays, ensure compliance with sanitation and food safety standards, and identify solutions to customer issues
  • Served as the shift leader coordinating daily store operations, liaised between customer service teams and five food product departments, conducted scheduling, and allocated resources according to customer traffic to reduce wait times

FRONT DESK REP

PHANTOM MUSIC GROUP/UMG
01.2013 - 05.2014
  • Welcomed and greeted guests in a friendly and professional manner, ensuring a positive first impression of the company
  • Managed a high volume of incoming phone calls, effectively directing calls to appropriate departments and providing assistance to callers when needed
  • Provided exceptional customer service by addressing guests' inquiries, resolving complaints, and ensuring their needs were met promptly and courteously
  • Assisted with check-in and check-out procedures, efficiently handling the registration process, verifying guest information, and ensuring accurate billing and payment processing
  • Maintained an organized and tidy front desk area, ensuring that all necessary supplies were stocked and readily available for daily operations

SALES/MARKETING REP

AT&T FOR KENETIC MARKETING GROUP
09.2013 - 02.2014
  • Achieved 150% of sales target by identifying and prospecting new clients, resulting in a $1 million increase in annual revenue
  • Developed and executed comprehensive digital marketing campaigns, increasing brand awareness and customer engagement by 30%
  • Conducted in-depth market research and analysis to identify new market opportunities, resulting in a 20% increase in market share
  • Collaborated with cross-functional teams to develop and launch new product lines, resulting in a 15% increase in overall sales revenue

Education

GRADUATED -

SAVANNAH HIGH SCHOOL
06.2008

Skills

  • CPR CERTIFIED
  • Time Management
  • Problem-Solving
  • Customer Service
  • Patient Communication
  • Team Collaboration
  • Verbal Communication
  • Detail Oriented
  • Relationship Building
  • Computer Skills
  • Issue Resolution
  • Nutrition knowledge
  • OSHA Compliance
  • Scheduling and Planning
  • Active Listening
  • Critical Thinking

Personal Information

Title: Customer Service

Timeline

Dietary Aide

Village Park
02.2024 - Current

DIETARY

PHOENIX OF MILTON
10.2023 - 02.2024

CALL CENTER REP (REMOTE)

PULL A PART
07.2022 - 07.2023

CALL CENTER REP (REMOTE)

TELEPERFORMANCE BLUE CROSS BLUE SHIELD
05.2021 - 10.2021

GUEST SERVICES

RACE TRAC PETROLEUM
07.2020 - 03.2021

Customer Service Representative

Amazon
01.2020 - 12.2020

SHIFT LEADER

MCDONALDS
05.2015 - 12.2019

SALES/MARKETING REP

AT&T FOR KENETIC MARKETING GROUP
09.2013 - 02.2014

FRONT DESK REP

PHANTOM MUSIC GROUP/UMG
01.2013 - 05.2014

GRADUATED -

SAVANNAH HIGH SCHOOL

Similar Profiles

CREATE PROFILE
John Davis