Summary
Overview
Work History
Education
Skills
Languages
Playing violin and cycling
Timeline
Generic

John Dcosta

Stateroom Attendant
Margao,Goa

Summary

Proven leader in housekeeping management, adept at enhancing customer satisfaction and trust through meticulous room inspections and effective complaint resolution at Housekeeping. Excelled in staff scheduling and department coordination, boosting room turnover efficiency by over 30%. Skilled in cleaning practices and fostering team development, ensuring high standards of cleanliness and service.

Overview

25
25
years of professional experience

Work History

Housekeeping Supervisor

Housekeeping
01.2024 - Current
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.

Stateroom Attendant

Housekeeping
08.1999 - Current
  • Safeguarded passengers' health and well-being by executing sanitation protocols and disinfection procedures in alignment with established guidelines, ensuring a clean and safe environment.
  • Assisted guests in locating onboard amenities or services by providing accurate directions and relevant information as needed.
  • Streamlined inventory management through accurate records keeping of supplies consumed per stateroom assignment in compliance with cost control measures set forth by the company.
  • Upheld brand reputation through adherence to company standards for appearance, grooming, and uniform maintenance while on duty.
  • Provided personalized attention to guests'' requests or special needs, contributing to memorable experiences on board the ship.
  • Increased efficiency in room turnovers by effectively managing daily task assignments and time management.
  • Participated in training sessions on new procedures or equipment usage for continuous professional development within the role.

Education

High School Diploma -

Regina Mundi High School
Goa
03.1991

Skills

Cleaning practices

Task assignment

Staff Scheduling

Department coordination

Languages

Hindi
Native or Bilingual
English
Native or Bilingual
konkani
Native or Bilingual

Playing violin and cycling

playing classical music and competing in cycling

Timeline

Housekeeping Supervisor

Housekeeping
01.2024 - Current

Stateroom Attendant

Housekeeping
08.1999 - Current

High School Diploma -

Regina Mundi High School

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John DcostaStateroom Attendant