Summary
Overview
Work History
Education
Skills
Timeline
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Bristi Dcosta

Silver Spring,MD

Summary

Adept at fostering positive guest experiences, I leveraged my excellent communication and time management skills at Hilton to streamline operations, enhancing customer satisfaction. My proficiency in cash handling and commitment to service excellence, demonstrated across multiple retail roles, significantly contributed to a notable increase in repeat business.

Experienced with managing front desk operations and providing excellent customer service. Utilizes strong communication and organizational skills to ensure welcoming and efficient environment. Knowledge of administrative tasks and problem-solving in dynamic setting.

Professional administrative specialist skilled in managing front desk operations and providing exceptional customer service. Proven ability to handle multiple tasks, create welcoming environment, and resolve issues efficiently. Known for strong teamwork, adaptability, and reliability.

Overview

12
12
years of professional experience

Work History

Front Desk Assistant

Hilton
05.2023 - Current
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
  • Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
  • Streamlined check-in and check-out processes for improved efficiency and customer experience.
  • Handled payment and bill processing, change giving and payment collecting for guests.
  • Managed multi-line phone system, directing calls to appropriate departments while maintaining a friendly demeanor.

Cashier

CVS Pharmacy
11.2022 - 04.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Cashier

Unique Vintage
06.2020 - 09.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Cashier

Jc Penny
08.2015 - 01.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Cashier

Ross Dress for Less
05.2013 - 06.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

GED -

Prince George's Community College
Largo MD
06-2010

Skills

  • Excellent communication
  • Problem-solving skills
  • Hospitality services
  • Time management
  • Cash handling
  • Customer service
  • Payment processing
  • File management
  • Conflict management

Timeline

Front Desk Assistant

Hilton
05.2023 - Current

Cashier

CVS Pharmacy
11.2022 - 04.2023

Cashier

Unique Vintage
06.2020 - 09.2022

Cashier

Jc Penny
08.2015 - 01.2021

Cashier

Ross Dress for Less
05.2013 - 06.2020

GED -

Prince George's Community College
Bristi Dcosta