John Dean
Spanaway,WA
Summary
I bring you a knowledgeable Parts Store Professional with over 35 years of experience working behind the counter, out on the sales floor and more importantly under the hoods of our valued customers vehicles assisting them when needed with resolving their automotive and truck parts needs.
I also bring you my experience with heavy duty,commercial vehicle,and off road equipment parts knowledge and resources to source those parts for our customers as quickly as possible.
Overview
17
17
years of professional experience
Work History
Retail Service Specialist (RSS)
O'Reilly Auto Parts LLC
05.2013 - Current
- Assist retail, wholesale and service customers with options for selecting optimal parts for different needs.
- Customers needs come first.
- Coordinate and preparing daily drop returns back to DC
- Boost sales by capitalizing on related sales and upselling opportunities to fit the customers needs.
- Maintain parts system with current order and sales data.
- Support commercial department by expertly pulling parts, taking orders and updating records.
- Communicate product expertise and department process improvements to meet organizational goals.
- Keep sales and counter areas organized and clean to give positive first impression to visitors and customers...VERY IMPORTANT
- Improve team member performance and store by devising and overseeing personalized strategies.
- Unloaded nightly freight to replenish stocked items in proper aisles.
- Both opening and closing of our store.
- Receive and stock incoming merchandise, arranging items in appropriate manner and correct locations.
- Manage employee schedules and daily assignments when needed.
- Manage battery rotation and inventory.
- Optimize team effectiveness by personally working with new hires regarding compliance, sales, and customer relations.
- Onsight Shift Manager..(RSS)
- Direct employees in parts sales and daily stocking.
- Review team member price matching and changes.
- Operate point of sales and parts lookup computer systems.
- Review catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
- Follow standards of care and compliance per company and legal requirements and assure company policy
- Implement process and procedural updates to uphold high standards of service and quality, as well as meet challenging sales objectives.
- Receive, examine and reshelve returned parts.
- Source hard to find parts for customers needs
- Maintain shipping and receiving areas
- Place inventory numbers on parts to properly identify items for counter associates.
- Answer inquiries, resolve customer problems and finalized parts sales at counter and by telephone.
- Perform quality control inspections on parts and packaged parts for delivery or sale.
Automotive Parts Associate
AutoZone
09.2011 - 11.2013
- Placed orders and answered customer questions in-person,
- Identified customer needs to assist customer
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Monitored customer order process and addressed customer issues.
- Stocked the store daily including front facing
- Assisted customer with replacement of batteries, wiper blades and ect
- Improved overall customer purchasing experiences to promote steady revenue.
- Performed OBD scans to assess issues and suggest repairs needed and parts to correct issues
- Prepared store for next days opperations by cleaning and stocking
Automotive Parts Counter & Outside Sales
Vashon Napa Autoparts
06.2008 - 09.2009
- Worked fulltime with the owners as a Counterperson and Outside Sales Representing Napa Autoparts.
- Met with local business and commercial businesses on a daily basis such as K2 and several local repair shops to develop leads and generate business.
- Developed highly empathetic client relationships and earned reputation
- Utilized off Island resources to source parts and equipment to satisfy the needs of our growing commercial accounts,
- Effectively built relationships with both established and potential customers.
- Frequently ran to Napa Distribution Center to pickup daily parts orders
- Developed a trustful relationship with our retail customers.
Maintenance & Fabricator
Wax Orchards Cannery & Processing
03.2007 - 04.2008
- Participated in cross-functional teams to troubleshoot and resolve complex manufacturing issues ensuring timely project completion.
- Used gauges, templates, and other measuring devices to inspect production parts.
- Aligned and verified positioning using measuring instruments to determine reference points and compute layout dimensions.
- Assisted in the design of custom products by providing input on material selection, dimensions, and functionality.
- Operated welding machines and grinders to cut, shape and join metal workpieces.
- Maintained clean and organized working environment to promote safety and efficiency.
- Carried out preventative maintenance, keeping tools and machinery functional.
- Assembled and welded components to create metal structures.
- Maintained and repaired farm equipment
Education
Curtis Senior High School (10th Grade)
University Place, WAGED -
United States Army/High School Completion
Aberdeen Proving Ground, United States Army MD07.1978
Automotive Parts Counterman
Clover Park Technical College
Lakewood, WA02.1976
Service Station Attendant
Clover Park Technical College
Lakewood, WA04.1975
Skills
- Customer Relations & Problem-solving skills
- OBD scanning diagnostics & troubleshooting
- Sourcing parts including outside resources
- Telephone sales & communications with our customers
- Paper and computer catalog skills
- 100% Clean driving record
- Invoice processing
- Communication and presentation with kindness
- Emergency first aid
- Store opening & closing procedures
- Recognizing related sales to complete the job
- Commercial customer relations
- Brake rotor and brake drum turning/resurfacing
- Bench test & diagnose electrical components such as starters,alternators,control modules and batteries
Additional Related Work Experiounces
Ford Automotive Parts Counterman (Apprenticeship)
Mallon Motors Ford Dealership
6201 So.Tacoma Way Tacoma, Wa
US Army 1977-1979 Combat Artillery
Washington Army National Guard (Retired)
1977-1990
Combat Artillery 181 Spt Bn 81st Brg
Camp Murray,Wa
Timeline
Retail Service Specialist (RSS)
O'Reilly Auto Parts LLC
05.2013 - Current
Automotive Parts Associate
AutoZone
09.2011 - 11.2013
Automotive Parts Counter & Outside Sales
Vashon Napa Autoparts
06.2008 - 09.2009
Maintenance & Fabricator
Wax Orchards Cannery & Processing
03.2007 - 04.2008
Curtis Senior High School (10th Grade)
GED -
United States Army/High School Completion
Automotive Parts Counterman
Clover Park Technical College
Service Station Attendant
Clover Park Technical College
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