Summary
Overview
Work History
Education
Skills
Timeline
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John DeGeorge

94 Bay Drive June Lake,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

12
12
years of professional experience

Work History

Customer Service Lead

Nidecker US Inc
06.2021 - 02.2024


  • Managed 75-100 customer inquiries daily via calls, emails, live chats and text messages.
  • Worked closely with Marketing team to share brand message and aid in content creation for website and social media.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Client Services Manager and Investment Advisor

J & C DeGeorge Inc
01.2012 - 06.2021
  • Streamlined internal processes for improved efficiency in handling client requests and managing daily operations.
  • Client investment assets under management exceeded $50 million USD.
  • Developed strong relationships with key clients, leading to increased retention rates and long-term partnerships.
  • Managed a diverse portfolio of clients across various industries, demonstrating adaptability and expertise in catering to specific needs.
  • Implemented training programs for new team members, ensuring seamless integration into the organization and rapid onboarding.
  • Led presentations showcasing company services to prospective clients, successfully securing new business deals and expanding market reach.
  • Coordinated closely with account management teams to ensure smooth transitions between sales process completion and ongoing relationship maintenance.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.

Event Coordinator

Expert Active
01.2016 - 10.2018
  • Enhanced attendee experience by meticulously planning and executing event logistics.
  • Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
  • Developed creative marketing materials that generated interest and boosted event attendance.
  • Conducted post-event analysis, identifying areas of improvement for future events.
  • Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
  • Established positive relationships with clients, ensuring their needs were met throughout the event planning process.

Field Marketing and Social Media

ILabb
01.2016 - 01.2017
  • Increased brand awareness by developing and implementing targeted marketing campaigns.
  • Boosted social media engagement with consistent posting and timely responses to audience interactions.
  • Enhanced website traffic by optimizing SEO strategies and creating compelling content.
  • Collaborated with cross-functional teams, ensuring cohesive messaging and branding across all marketing channels.
  • Assisted in planning successful events such as trade shows, webinars, and product launches, increasing brand visibility among target audience groups.
  • Coordinated email marketing campaigns that drove customer retention and increased sales leads substantially.
  • Contributed to the development of creative visual assets for use in both print and digital marketing materials.

Education

Associate of Arts - Business Administration

College Of Southern Nevada
Henderson, NV
06.2012

Skills

  • Fiscal Management
  • Customer Relationship Management (CRM)
  • Microsoft Office Suite
  • Social Media Management
  • Marketing
  • Service Upselling
  • Event Coordination
  • Sales Expertise
  • Team Training and Development
  • Department Operations

Timeline

Customer Service Lead

Nidecker US Inc
06.2021 - 02.2024

Event Coordinator

Expert Active
01.2016 - 10.2018

Field Marketing and Social Media

ILabb
01.2016 - 01.2017

Client Services Manager and Investment Advisor

J & C DeGeorge Inc
01.2012 - 06.2021

Associate of Arts - Business Administration

College Of Southern Nevada

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John DeGeorge