Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

John D. Eitel IV

Waynesville,OH

Summary

With over 20 years of clinical and healthcare IT experience, including 10+ years specializing in Epic systems. Held roles such as Pharmacy Utilization Review Coordinator/Pyxis Coordinator, Application Specialist, Senior Analyst, Orders/Order Transmittal Analyst, and Site/Project Coordinator. Expertise includes system setup, education, programming, and engineering within multi-hospital systems. Conducted integrated testing for various Epic functions. Served as Site Coordinator/Manager for Sutter Health Davis Hospital through CTG, providing crucial support in technical implementation. Collaborated closely with executive leadership for successful project management. Proficient in installing, configuring, and maintaining automated medication management systems. Provides technical support for software and hardware issues.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Operations Manager, Product Improvement

Martin’s Fine Foods
08.2019 - 06.2025
  • Operations Manager, new and existing product improvement, technical expert
  • Managed and operated concession business for various fairs and festivals including multiple product lines.
  • Manage and operate production facilities for 3D printed retail operations and sales.
  • Constant troubleshooting and maintenance of various 3D printers, food production machines and booths/tents supporting mobile business.

Lead Application Engineer – Acute Care / IS Service Center

TriHealth Information Systems
12.2016 - 08.2019
  • Served as Lead Application Engineer (IS Service Center) helping to build the IS Service Center and provide services and support to team members, customers and patients.
  • Helped to identify and interview new team members while building the team.
  • Created and managed various standard operating procedures aimed at increasing efficiency while providing an ever-increasing level of support and satisfaction.
  • Participated in the training and mentorship of new team members to quickly gear them up to become beneficial and productive team members.
  • Upheld top box customer satisfaction ratings and continued to progress through self-training / improvement to better provide support for our clients.
  • Participated in go-live support both on-site and remote to assist in staffing command centers, on-site “feet on the floor” support and continued knowledge share between the ASC and the ISC.
  • Served as Lead Application Engineer (Acute Care) responsible for the timely completion of daily build tasks, upgrades, release note investigation and continued optimization based on area of focus needs and/or requests.
  • Responsibilities included Infectious Disease, Behavioral Health and Device Integration including but not limited to Alaris interoperability integration and bedside capsule respiratory integration.
  • Build and testing of various Epic elements (smarttext, smartlists, smartssets, systemlists, Best Practice Advisories, patient headers and reports) to assist in the day to day operations and optimization of responsible groups.
  • Performed system upgrades. Validated build and release notes related to system upgrades. Participated in integrated testing and go-live activities both on-site and remote
  • Maintained a seat on the orderset build team with weekly focus on bringing new ordersets and changes to existing ordersets to production ready status with final release.
  • Provided continued support to other team members with a concentration in all technical aspects of order transmittal and printer routing and report design.

Programmer/ Analyst – Beaker Team - Capitalized

Premier Health Partners
11.2015 - 12.2016
  • Served as Senior Application Team member supporting the Beaker build and implementation for a multi-hospital system.
  • Analyzed and validated current state of label and printing needs addressing future requirements in preparation for transition to utilizing Beaker as an LIS solution.
  • Built smarttext based labels and developed printing strategy and Print Event setup for automated printing of specimen labels, cassettes and slides for both Clinical and Anatomical Pathology modules.
  • Audited and re-built Point of Care (POC) orders to facilitate the implementation of a new POC management system (Telcor) in conjunction with the Beaker implementation.
  • Served as back-up and assistant to team in support of laboratory instrument integration (utilizing Data Innovations Instrument Manager), smarttext report generation (results reporting) and general build tasks to support the Beaker implementation.
  • Acted as team resident hardware expert to assist in troubleshooting set-up and build related issues encountered with different hardware solutions.

Principal Consultant

CTG Health Solutions
03.2012 - 09.2015
  • Served as Site Coordinator for all Technical Services activities on location at Sutter Davis Hospital
  • Analyzed and validated current state of entire hospital with regards to existing devices and workflow strategies in preparation for future functionality within the EPIC suite of applications.
  • Analyzed and validated future state plans of entire hospital with concentration on future functionality while maintaining a responsibility to budget guidelines.
  • Developed and executed presentations geared towards management and senior leadership including expected outcomes of device deployments, expectations of staff and employees and verification of final status of implementation readiness.
  • Coordinated and scheduled construction efforts, network installation efforts as well as device deployment activities while keeping staff and management apprised of status and expected completion dates along with any unforeseen developments or delays.
  • Identified and acted on growing needs and changes to hospital requirements while performing regular audits of activities within the departments to ensure on-time delivery of project pertaining to construction, network and device deployment.
  • Coordinated and managed print functionality testing to include Order Transmittal, Clinical Documentation and application printing throughout departments.
  • Performed monthly reporting to A-team leadership of status and information pertaining to all Technical Services activities and E.H.R. project status.
  • Assisted key Application personnel in better understanding and troubleshooting various issues encountered while testing application functionality including but not limited to LWS build, print mapping, order transmittal and EPIC functionality.
  • Supported Sutter Davis Hospital through go-live maintaining a professionalism and attention to detail required to accomplish a successful implementation experience.

Print Integration Analyst

Sutter Health
09.2012 - 03.2014
  • Participated with Technical Service team to support build/deployments for various aspects of EMR implementation. Acted as site coordinator for Sutter’s North Bay deployment and implementations. Participated on East Bay and West Bay Technical Services team for dress rehearsal activities, deployment, site readiness checks and testing.
  • Various department readiness evaluations and correction of deployment plan to match future state with actual need versus utilization.
  • Served as liaison between Application Services and Technical Services to devise future state readiness and verification of deployments.
  • Assisted in the development of test plan and case scenario for use with Technical Dress Rehearsal testing utilized throughout all regions.
  • Tested and validated Order Transmittal build and requirements for processing of individual orders per department needs.
  • Documented and tracked testing results for later incorporation into the TDR tool to represent accurate inventory at the time of go-live and for continuing support.
  • Assisted all go-live activities along with troubleshooting and responding to tickets created for cut-over tasks and go-live

Epic Order Set Builder

The Nebraska Medical Center
04.2012 - 09.2012
  • Participated on a build team to increase efficiency and productivity with order set build to alleviate schedule concerns with pending Go-Live.
  • Constructed order sets per established style guide while incorporating phases of care as prescribed.
  • Assisted and advised in the development of a testing strategy and environmental migration plan of action to support Go-Live.
  • Various EAP, LQL, and OSQ build to support team functionality.
  • Contributed to on-boarding and training of new personnel to facilitate an expedited transition of new consultants.
  • Provided information management and sharing through the use of SharePoint, a Microsoft product.

Programmer/ Analyst – Orders/ Willow Team

Premier Health Partners
08.2010 - 02.2012
  • Served as a team member for the Orders Team with Epic design, gap analysis, build, testing, activation, and post Go-Live support.
  • Supported multi-hospital system through various builds and implementations to include Big-bang go-lives, multiple CPOE go-lives HOD implementations, numerous departmental builds, redistricting projects.
  • Build and management of Emergency Department order sets for 4 hospitals with emphasis on clinician and physician validation through release.
  • Performed build, analysis, testing, and enhancement of Order Transmittal as well as full build cycle for a Big-bang implementation along with numerous changes to implement a system wide paging solution.
  • Performed integrated testing for Orders and Order Transmittal.
  • Complete printer mapping and order routing solution architect from inception through release.

Informatics Coordinator

Miami Valley Hospital Pharmacy
07.2006 - 08.2010
  • Participated on the Epic training team in system set-up and education of various pharmacy personnel.
  • Provided continuous identification and resolution of Epic dispensing logic, ordering techniques, panel, and smart group replacement.
  • Reported and/or assisted with repairing various issues between the Epic, Pyxis, and McKesson interfaces.
  • Wrote and executed various SQL reports to assist in the set-up and operation of the Epic to Pyxis interface.
  • Set up and troubleshoot pharmacy equipment to include Pyxis equipment, Fax/Scanner/Copiers, PCs, Network Label Printers, etc.
  • Performed general pharmacy duties to include IV preparation, medication cart-fill, and delivery of medications.

Senior Analyst, Pharmacy Information Systems (contractual “moonlighting”)

Community Mercy Health Partners
11.2007 - 09.2008
  • Facilitated relocation of Robotic Medication System from our Fountain Blvd. location to High Street location.
  • Maintained monthly FDB updates to the pharmacy order entry system as well as upgrades as required by McKesson Meds Manager.
  • Multiple nursing unit moves including the relocation and re-assignment of pharmacy workstations, nursing Order Scanning stations, Medication dispensing equipment as the organization moved from the Fountain Blvd. location to the High Street location.
  • Performed extensive interface work between McKesson and Pyxis to facilitate the opening of new units and changes to the workflow process.

Application Specialist

Cardinal Health (Pyxis Products)
08.2003 - 07.2006
  • Management of more than 80 accounts for service and support.
  • Installed, configured, troubleshot, and maintained Automated Medication Management Systems, Materials and O.R. Management Systems, and Information Management Systems in hospitals and alternate care facilities. These systems are DOS, OS/2, Windows 95, Windows NT and Windows 2000 based. Troubleshoot LAN, WAN, RS485 and modem connectivity issues.
  • Troubleshoot software and hardware issues.
  • Performed remote software upgrades.
  • Provided technical support via telephone to local co-workers on software and hardware issues.
  • Completed required paperwork.
  • Oversaw Project Management of small to medium size projects to ensure appropriate installation requirements were met and kept on schedule.

Pharmacy Technician/ Pyxis Coordinator

Ohio State University Medical Center
01.2002 - 01.2003
  • Responsible for administering and maintaining user database and medication formulary.
  • Conducted initial configuration, loading and troubleshooting of hardware and software for new Pyxis units.
  • Performed general pharmacy duties to include: generating daily order from wholesaler, order restock and distribution, order verification and reconciliation, daily restock of medication cabinets, scheduling, and inspection of cabinet serviceability/compliance.
  • Tracked Pyxis serial numbers and updated master PO as needed.

Pharmacy Utilization Review Coordinator/ Patient Care Coordinator

Progressive Medical, Inc.
01.2001 - 01.2002
  • Assisted the Director of Pharmacy Services in developing the Utilization Review position, as it was a new position at the time of my acceptance.
  • Reviewed and reported worker’s compensation claims to ensure that medications dispensed were within the prescribed formulary.
  • Maintained contact with various national insurance companies to report discrepancies and to ensure all billing issues were handled expediently.
  • Developed various applications to assist in the production of monthly, quarterly, and annual reports to define usage patterns and cost savings provided to clients.

Education

Bachelor of Science - Information Technology

University of Phoenix
01.2012

Associates of Arts - Information Technology / Visual Communication

University of Phoenix
01.2010

Preventive Medicine - undefined

Academy of Health Sciences U.S. Army
Ft. Sam Houston, TX
01.1994

Leadership Development Course - undefined

Non-Commissioned Officer’s Academy U.S. Army
Ft. Drum, NY
01.1992

Medical Specialist Certification - undefined

Academy of Health Sciences U.S. Army
Ft. Sam Houston, TX
01.1990

Skills

  • Epic Systems – Orders Build Orderset management Order Transmittal Design Smarttext label design and buildPrint-Event set-up and strategy Device Integration for cassette and slide labeling solutions Gap Analysis Issue Resolution Troubleshooting Activation & Post Go-Live Support SQL Reports Integrated Testing Identification & Resolution of Epic Dispensing Logic Ordering Techniques Panel & Smart Group Replacement/Build Reporting
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Certification

  • Epic Beaker Clinical Lab, v2015 (NVT not current)
  • EpicCare Inpatient Procedure Orders, v2009, (NVT not current)
  • EpicCare Inpatient Order Transmittal Masters, v2009, (NVT not current)

Timeline

Operations Manager, Product Improvement

Martin’s Fine Foods
08.2019 - 06.2025

Lead Application Engineer – Acute Care / IS Service Center

TriHealth Information Systems
12.2016 - 08.2019

Programmer/ Analyst – Beaker Team - Capitalized

Premier Health Partners
11.2015 - 12.2016

Print Integration Analyst

Sutter Health
09.2012 - 03.2014

Epic Order Set Builder

The Nebraska Medical Center
04.2012 - 09.2012

Principal Consultant

CTG Health Solutions
03.2012 - 09.2015

Programmer/ Analyst – Orders/ Willow Team

Premier Health Partners
08.2010 - 02.2012

Senior Analyst, Pharmacy Information Systems (contractual “moonlighting”)

Community Mercy Health Partners
11.2007 - 09.2008

Informatics Coordinator

Miami Valley Hospital Pharmacy
07.2006 - 08.2010

Application Specialist

Cardinal Health (Pyxis Products)
08.2003 - 07.2006

Pharmacy Technician/ Pyxis Coordinator

Ohio State University Medical Center
01.2002 - 01.2003

Pharmacy Utilization Review Coordinator/ Patient Care Coordinator

Progressive Medical, Inc.
01.2001 - 01.2002

Associates of Arts - Information Technology / Visual Communication

University of Phoenix

Preventive Medicine - undefined

Academy of Health Sciences U.S. Army

Leadership Development Course - undefined

Non-Commissioned Officer’s Academy U.S. Army

Medical Specialist Certification - undefined

Academy of Health Sciences U.S. Army

Bachelor of Science - Information Technology

University of Phoenix

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John D. Eitel IV