John DeLaney
Server/Bartender
Edwards,CO
Summary
With over 18 years of experience in fine dining and a passion for culinary arts, wine, and whiskey, what I can bring to the table is expertise in creating exceptional dining experiences. Achievements in menu innovation and sales performance underline my commitment to excellence and guest satisfaction. I am excited to return back to my passion, to serve in a fine dining, chef driven restaurant.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
Capitol Public House/Wild Sage
Eagle, Colorado
03.2023 - 11.2024
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Developed entire bar program for 2 restaurants including: Rotating 15 draft beers, extensive craft cocktail program, whiskey program featuring 120+ whiskeys, "Flight Club" and Mug Club.
Assistant General Manager
Drunken Goat
Edwards, Colorado
04.2022 - 03.2023
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Handled cash accurately and prepared deposits.
Lead Server
Hooked
11.2019 - 03.2022
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Cultivated warm relationships with regular customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Changed server culture by implementing regular training on flavor profiles of Japanese fish and elevating staff knowledge of Japanese food and Whiskys.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
Lead Server
Game Creek Club
11.2015 - 04.2020
- Lead a team of professional servers at the premier Vail Mountain Dining destination.
- Supreme knowledge of the menu and Chef's menu, including preparation styles and ingredients, to ensure I am able to answer all questions presented to me by the guest.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Worked closely with Sommelier to implement staff training programs to increase wine knowledge and better serve our guests.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
High School Diploma -
Kettle Moraine High School
Wales, WI 05.2001 -
Skills
Team Leadership
Staff Supervision
Teamwork and Collaboration
Fine dining experience
Strong Communication Skills
Menu Memorization
Menu expertise
Wine Knowledge
Wine Pairings
Problem-solving abilities
Certification
Tips Certified
Timeline
General Manager
Capitol Public House/Wild Sage
03.2023 - 11.2024
Assistant General Manager
Drunken Goat
04.2022 - 03.2023
Lead Server
Hooked
11.2019 - 03.2022
Lead Server
Game Creek Club
11.2015 - 04.2020
High School Diploma -
Kettle Moraine High School
05.2001 -
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