John Delaney
Montrose,PA
Summary
With a proven track record at Makotek, I specialize in optimizing collections procedures and coaching teams to enhance efficiency and customer satisfaction. As a Regional Manager, I successfully elevated operational standards across multiple locations, demonstrating expertise in safety protocols, skill development, and team leadership. Committed to excellence, I leverage both technical expertise and interpersonal skills to drive sustained success.
Overview
1828
1828
years of professional experience
Work History
Field Collections /Supervisor
Makotek
04.2019 - Current
- Supervised and coordinated the activities of collections employees, ensuring effective collection of outstanding payments and equipment from customers.
- Contacted customers directly to follow up on outstanding payments and arrange for the return of equipment.
- Processed payments efficiently at the bank, ensuring accuracy and timely transaction completion.
- Trained and mentored candidates for collections positions, enhancing team performance and ensuring adherence to best practices.
- Prepared and delivered equipment to the warehouse, ensuring proper documentation and inventory management.
Regional Manager
Makotek
03.2006 - 04.2019
- Established and maintained operational standards across 5 locations, ensuring consistency and efficiency.
- Set clear targets and objectives for teams, effectively communicating expectations to drive performance and alignment.
- Handled customer concerns with professionalism, staying calm and solution-focused when addressing unhappy or angry customers.
- Monitored quality control to identify and resolve noncompliance issues, ensuring adherence to company standards.
- Trained employees on current regulations and best practices, promoting safety and minimizing the risk of mishaps.
Manager
Makotek
08.2004 - 03.2006
- Maintained a professional, organized, and safe work environment, ensuring employee well-being and operational efficiency.
- Developed and nurtured client relationships, fostering trust and long-term partnerships.
- Supervised staff, ensuring compliance with company policies and procedures, and providing guidance for continuous improvement.
- Conducted safety evaluations, recommending alternative procedures to enhance safety standards and mitigate risks.
- Assisted with day-to-day operations, collaborating effectively with team members to maintain high productivity and efficiency.
- Documented inspection results, completing logs to ensure accurate records and accountability.
- Coordinated new hire and termination processes, ensuring smooth transitions, conducting interviews, and making informed decisions regarding employee performance and fit.
Maintenance
Montrose Area School District
07.198 - 07.2024
- General Repairs and Maintenance: Handling repairs of plumbing, electrical systems, doors, windows, and furniture to ensure the school environment is safe and functional.
- Groundskeeping: Maintaining outdoor areas by mowing lawns. Managing snow removal to ensure a safe and welcoming school environment.
- Safety Inspections: Conducting routine inspections of the school’s infrastructure, including fire alarms, lighting, and security systems, to ensure compliance with safety standards.
- Equipment Operation and Troubleshooting: Operating and maintaining cleaning and maintenance equipment, such as floor buffers, vacuum cleaners, and power tools, and troubleshooting equipment malfunctions as needed.
Education
Communications
William Paterson University of New Jersey
Wayne, NJHigh School Diploma -
Belleville High School
Belleville, NJ06-1981
Skills
- Staff coaching
- Staff training
- Team supervision
- Collections procedures
- Strong organization
- Time management abilities
- Attention to detail
- Scheduling
- PC proficient
- Office administration
Timeline
Field Collections /Supervisor
Makotek
04.2019 - Current
Regional Manager
Makotek
03.2006 - 04.2019
Manager
Makotek
08.2004 - 03.2006
Communications
William Paterson University of New Jersey
High School Diploma -
Belleville High School
Maintenance
Montrose Area School District
07.198 - 07.2024
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