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Associate Principal Engineer

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Results-driven Professional with 5 years of experience in customer service and technical account management, I excel in conducting technical investigations, resolving escalations, and collaborating with cross-functional teams to exceed customer expectations and achieve business objectives. I hold a Master’s in Business Analytics, providing a solid analytical foundation and a strong focus on data-driven strategies to address complex challenges and enhance decision-making. Experienced in using tools such as Power BI, Excel, SQL, and Python to generate insights, automate reporting, and improve operational efficiency.

Goal-oriented Customer Success Engineer with 7 years of experience in customer service roles. Well-versed in building positive relationships with customers and other stakeholders. Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Performance driven individual with uttermost passion for customer success.

Customer Success Engineer with hands-on experience supporting B2B SaaS products, resolving technical issues, and guiding clients through onboarding, integration, and product adoption. Strong background in network security, Linux systems, and cloud platforms. Proven ability to collaborate with cross-functional teams and deliver clear, effective support to enterprise clients.

Versatile Lead Product Engineer with experience in both hands-on development and management roles for systems, applications, kernel and network products. Environments range from embedded devices to many operating systems (Android, Linux, Windows, Mac OS X, Windows Mobile, and others). Held many lead roles for major projects with Excellent references from peers, management and executive level for years of service in consulting and engineering staff roles and clients. Resume of Armstead Phil Smith Page 1 of 5 Resume of Armstead Phil Smith Page 1 of 6 Resume of 5

John De La Rosa

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Customer Success Engineer

Desktop Support Technician

Level 2 Analyst

Technical Support Rep.

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Certificate Multi-Systems Administration -

Bachelor of Arts - Psychology

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Customer Success Engineer

Desktop Support Technician

Level 2 Analyst

Technical Support Rep.

Certificate Multi-Systems Administration -

Bachelor of Arts - Psychology

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