HRIS
JOHN DELROSSO
Human Resource Professional
Bradford,MA
Summary
Forward-thinking Senior Specialist equipped with advanced operational and technical knowledge of Human Resources. Proven team leader and problem-solver competent in navigating complex situations. Manages assignments, schedules and projects with organized and detail-oriented mindset. Skilled Human Resource Specialist bringing expertise in operations and project management. Seeks every opportunity to improve operations and team performance.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Human Resource Senior Specialist
Columbia Care
03.2021 - 06.2024
- Played multiple roles in human resources ranging from recruiting, onboarding, offboarding, benefits, unemployment, auditing, credentialing, and creation of policies as well as SOPs within the company.
- Served as a reliable point of contact for employee inquiries on various topics including benefits, leave policies, and workplace issues.
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Developed comprehensive training programs for new hires, resulting in faster onboarding and better overall performance.
- Mentored junior staff members, fostering professional development and nurturing future leaders within the organization.
- Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
- Introduced innovative solutions to address critical business challenges, driving significant improvements in performance metrics.
- Devised and implemented processes and procedures to streamline operations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
Human Resources Administrative Assistant
Northeast Family Services
1 2020 - 02.2021
- Advocate and support a variety of Human Resource Functions and HR projects within the Northeast Family Services Human Resource Department
- Update Human Resources and HRIS databases
- Conduct New Hire Orientation
- Collaborate with the Human Resources Generalist with Company Strategic planning
- Maintain and update Human Resources reports
- Maintain employee confidentiality
- Participate in weekly Human Resources meetings
- Maintain Files
- Complete a large number of varied tasks expeditiously
- Maintain good rapport and working relationships with employees and supervisors in an effort to prevent, resolve, and/or cope with personnel issues affecting the workplace
- Create new hire onboarding documents
- Assist in policy development
- Tracking staff training and quiz creation for staff training modules
- Update company roster data to share with company executives on a weekly basis.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Enhanced employee satisfaction by implementing innovative HR policies and procedures.
Account Manager/Customer Service
CH Robinson
08.2019 - 01.2020
- Track freight deliveries, troubleshoot customer requests and update customer orders in Excel
- Input freight and trucking service rates and fees into the company database
- Interact with customers and third parties via phone, email and Skype IM
- Work closely with carrier representatives and clients to solve problems and track orders
- Process and create shipping orders
- The department functions as a team working together and assisting each other to ensure customers are satisfied with all aspects of the freight and shipping services.
Communications Intern
Massachusetts Down Syndrome Congress
05.2018 - 07.2018
- Working with our MDSC Partners in growing their business through offering Email Marketing as a managed service
- Duties include marketing events via social media, sending email blast, and recruiting new contacts.
PR Volunteer
On Deck Sports
01.2018 - 05.2018
- Public relations project for 'On Deck Sports' of Braintree in collaboration with Bridgewater State University
- Extensive work in creating social media posts for Facebook, Instagram, and Twitter.
Driver/Trainer/Chef
Chicks Roast Beef
06.2013 - 09.2017
- Four years experience as a delivery driver along with 2 years of cooking and 3 years of employee training experience
- I learned valuable customer service skills as well as time management skills.
- Identified driver training needs to make recommendations to manager.
Education
Bachelors of Science (B.S.) - Marketing (Business studies major)
Bridgewater State University
Bridgewater, MA 09.2015 - 05.2019
Social Media Certification (skilled in applying inbound social media strategies) - undefined
Hubspot Academy
01.2019 - 05.2019
No Degree - HR Management Certificate
Cornell University
Ithaca, NY 05.2001 -
Skills
Collaboration and Communication
Customer and Employee Relationships
Documentation And Reporting
Opportunities Identification
Employee acquisition
Training
Organized
Creative/innovative
Decision making
Positive behavior
Multi-tasking
Account Management
Customer Service
Software
Equifax
Case Builder
Teams
Adobe Acrobat
Excel
TrackStar
Hobbies
Ran a self-organized consignment shop as a hobby for 3 years selling clothing and other accessories globally with over 500 sales recorded and a 5 star rating feedback calculated from over 150+ customer reviews.
Partaking in outdoor activities in my off time including volunteer work, hiking, golf, basketball... ect
Timeline
Human Resource Senior Specialist
Columbia Care
03.2021 - 06.2024
Account Manager/Customer Service
CH Robinson
08.2019 - 01.2020
Social Media Certification (skilled in applying inbound social media strategies) - undefined
Hubspot Academy
01.2019 - 05.2019
Communications Intern
Massachusetts Down Syndrome Congress
05.2018 - 07.2018
PR Volunteer
On Deck Sports
01.2018 - 05.2018
Bachelors of Science (B.S.) - Marketing (Business studies major)
Bridgewater State University
09.2015 - 05.2019
Driver/Trainer/Chef
Chicks Roast Beef
06.2013 - 09.2017
No Degree - HR Management Certificate
Cornell University
05.2001 -
Human Resources Administrative Assistant
Northeast Family Services
1 2020 - 02.2021
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