Brittany Dempsey
Trafford,AL
Summary
Commercial insurance professional prepared with extensive experience in managing accounts and fostering client relationships. Proven ability to handle complex insurance policies, coordinate renewals, and resolve client issues promptly. Valued for team collaboration, adaptability to changing needs, and results-oriented approach. Skilled in risk assessment, policy analysis, and delivering exceptional client service.
Overview
13
13
years of professional experience
Work History
Commercial Lines Account Manager
Deerfoot Insurance Agency
04.2016 - 08.2025
- Collaborated with underwriters to ensure accurate policy issuance and appropriate coverage levels.
- Maintained up-to-date knowledge of industry regulations, staying ahead of potential impacts on client policies.
- Coordinated cross-departmental efforts to resolve complex issues, ensuring a seamless experience for clients.
- Provided training and mentorship to junior account managers, enhancing overall team performance and service quality levels.
- Provided informed guidance to assist clients in choosing commercial insurance products to suit business needs.
- Conducted comprehensive policy reviews to identify gaps in coverage and recommend appropriate adjustments.
- Streamlined policy renewals for timely processing, ensuring continuous coverage for clients.
- Managed large commercial accounts portfolio, consistently exceeding performance targets in new business development and retention metrics.
Optical Assistant
Sam's Club
01.2014 - 04.2016
- Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
- Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
- Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
- Educated patients on proper contact lens care and insertion techniques, minimizing complications and returns.
- Assisted in increasing sales revenue through exceptional product knowledge and upselling techniques.
- Calibrated equipment regularly to ensure accurate test results during eye examinations.
Shampoo Technician
Roux Cheveux
01.2013 - 09.2014
- Developed strong relationships with clients, leading to repeat business and positive word-of-mouth referrals.
- Provided exceptional customer service while addressing inquiries related to shampoo treatments or other salon offerings.
- Increased client retention with personalized product recommendations based on hair type and needs.
- Participated in ongoing education opportunities to stay current with industry advancements in hair care technologies and practices.
Education
High School Diploma -
Clay-Chalkville High School
Pinson, AL05-2013
Skills
- Prospecting strategies
- Client relationship building
- Client services
- Record keeping
- Strategic solutions
- Coverage negotiation
- Relationship management
- Account growth
- Teamwork and collaboration
- Customer service
- Problem-solving abilities
Timeline
Commercial Lines Account Manager
Deerfoot Insurance Agency
04.2016 - 08.2025
Optical Assistant
Sam's Club
01.2014 - 04.2016
Shampoo Technician
Roux Cheveux
01.2013 - 09.2014
High School Diploma -
Clay-Chalkville High School
Similar Profiles
Tina ReedTina Reed
Licensed Insurance Producer/CSR at FARMERS INSURANCE AGENCY/NAZE PERRY INSURANCE AGENCYLicensed Insurance Producer/CSR at FARMERS INSURANCE AGENCY/NAZE PERRY INSURANCE AGENCY
Anne Marie HuffAnne Marie Huff
Client Outreach/Appointment Setter/Telemarketer at Acrisure Insurance Agency/Bender Insurance AgencyClient Outreach/Appointment Setter/Telemarketer at Acrisure Insurance Agency/Bender Insurance Agency
Dawn LongoDawn Longo
Commercial Account Executive at Risman Insurance Agency/Hurley Insurance AgencyCommercial Account Executive at Risman Insurance Agency/Hurley Insurance Agency
Hali ScottHali Scott
Direct Support Professional at The Arc of Central Chesapeake RegionDirect Support Professional at The Arc of Central Chesapeake Region
Daralyn WardDaralyn Ward
Substitute Daycare Teacher at Queen Burks DaycareSubstitute Daycare Teacher at Queen Burks Daycare