John Dennis
Eureka,CA
Summary
Enthusiastic and driven candidate with proven experience in fast-paced restaurant settings, as well as experience in the medical field and office work. Committed to providing friendly and professional service to customers to maintain consistent revenue. Certified in Small Business Management and Bookkeeping from College of the Redwoods.
Overview
11
11
years of professional experience
Work History
In Home Care Provider
IHSS
09.2022 - Current
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with self-administered medications.
- Documented vitals, behaviors, and medications in client medical records.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
Front of House Manager
Double D Steakhouse
07.2017 - 11.2023
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Performed cash handling activities and secured nightly bank deposits.
- Insure all protocols were followed as required for ABC alcoholic beverage service
- Organize large private parties of up to 80 people
- Insure all employees adhered to safe work practices, food safety regulations, and corporate guidelines.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Trained staff in proper customer service
- Oversaw installation and implementation of new POS system and trained all staff on new system
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Winner of best service as voted by Lost Coast Outpost 6 of 7 years.
- Oversaw sales average of $10,000 per day.
Assistant Manager
Gonsea
07.2012 - 04.2016
- Welcomed and greeted guests before presenting special menu items to clients.
- Led team of servers to consistently meet customer service and sales targets.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Managed over 100 phone calls per day
Education
Associate of Science - Business
College of The Redwoods
Eureka, CA06.2023
Skills
- Restaurant Operations
- POS System Operations
- Business Management
- Bookkeeping
- Health Code Compliance
- Health Department Inspections
- Filing and data archiving
- 60 WPM typing speed
- Social media knowledge
- Staff Management
- Technical Support
Timeline
In Home Care Provider
IHSS
09.2022 - Current
Front of House Manager
Double D Steakhouse
07.2017 - 11.2023
Assistant Manager
Gonsea
07.2012 - 04.2016
Associate of Science - Business
College of The Redwoods