John Dennis
Concord,NH
Summary
I have over 30 years experience working as store manager@ Rite Aid Pharmacy and Walgreens Pharmacy. Specifically my focus was on the intricacies of day to day operations of the stores dealing with customer Service, team management / leading, team building,planning, merchandising, driving sales from the floor to the door.
Overview
36
36
years of professional experience
Work History
Rite-Aid Store Manager
Rite Aid
02.2007 - Current
- Store Manager with 10 team members
- Responsibilities included sales, merchandising, store operations, personnel management, scheduling, planning, hazmat compliance,shrink, p&l management and customer complaints
- Consistenly beat sales plans resulting in strong increases in EBITA
- Managed daily operations of the store maintaining a clean environment for customers and employees
- Developed a dedicated staff resulting in zero turn over over the past year
- Mentored many associates to store manager and district level positions
- Collaborated with other managers to identify hot items and trends to positively impact sales
- Maintained a shrink ratio below 1%, far below the industry average of 5%
- Drove positive customer experience results through staff training in customer service and product knowledge
- Ensured compliance with all applicable laws , regulations and policies
- Planned for success to enable associates to thrive in a fast paced environment
- Managed every store to positive increases in profit, customer service and employee retention
- Thrive in the every day challenges of managing a retail operation
Store Manger
Walgreens
Rochester, NH
09.1988 - 11.2004
.Improved profit by $100,000 first year as a manager
.Closed a store during Christmas and beat my sales plan
.Opened a brand new store and consistently beat sales and profit plans resulting in the store going to 24 hours
.Collaborated with other managers to order seasonal and promotional merchandise to maximize sales and profit
.
Education
Bachelor of Science - Business Management
Bentley College
Waltham, Ma.Skills
- Customer-service focused
- Excellent Customer Skills
- Team-oriented
- Highly Motivated
- Excel in Fast Paced Envionrment
- Results Oriented
- Dependable & Reliable
- Conflict resolution skills
- Flexible schedule
- Effective team player
- Energetic
- Store operations
- Store opening and closing procedures
- Staff Training&development
- Accurate cash handling
- Retail inventory management
- Packing and scanning orders
- Staff training and development
- Physical, hands on
Accomplishments
- Increased sales by 7% by coaching department managers on new merchandising standards.
- Managed a store that exceeded company expectations in every category during the fourth quarter.
- Managed four stores during remodels, opened and managed a brand new store and closed two stores
- Improved profit in every store I managed
- Maintained outstanding retention through out career with zero turn over over multiple years
Additional Information
I am available to work immediately and, as noted, my schedule is extremely flexible. My value to you: I excel at being a part of a team. I am an extremely diligent worker and embrace a face paced work environment. I am reliable, dependable and results driven, I can lead a team or work as part of a team.
I look forward at the opportunity to meet with you and see if we can mutually benefit from me becoming a part of your team.
References and Salary History furnished upon request.
Timeline
Rite-Aid Store Manager
Rite Aid
02.2007 - Current
Store Manger
Walgreens
09.1988 - 11.2004
Bachelor of Science - Business Management
Bentley College