John Deprimo
Harrison
Summary
Accomplished professional with a multifaceted background in enhancing client satisfaction and retention through exceptional customer service and communication skills. Skilled in conducting thorough on-site loss control surveys for insurance entities, proficient in managing a growing client database to ensure precision in inspection reports, field scheduling, and communication. Demonstrated success in establishing and nurturing positive relationships with vendors and customers.
Overview
11
11
years of professional experience
Work History
Loss Control Inspector
Self Employed
01.2015 - Current
- Identified potential hazards and collaborate closely with risk management professionals to determine effective solutions.
- Conduct comprehensive on-site loss control surveys for diverse insurance entities in a timely manner.
- Deliver precise photographic documentation and thorough hazard documentation in a prompt manner.
- Recognized and resolved customer needs promptly and with efficiency.
- Respond to customer requests by addressing inquiries and enhancing overall satisfaction.
- Maintained an expanding client database while ensuring the accuracy of inspection reports and field scheduling.
- Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
Claims Assistant
Hermitage Insurance Company
01.2014 - 01.2016
- Generated case files, professional correspondence, and claims notices.
- Oversaw the smooth transmission of case files between offices.
- Conducted verification of details with policyholders and requested any necessary additional information.
- Tracked claims information by updating and maintaining spreadsheets in Excel.
- Processed claims for payment and forwarded to appropriate personnel for further investigation.
- Logged, allocated and managed claims.
- Prepared files, letters and notices.
- Worked productively in fast-moving work environment to process large volumes of claims.
Education
Associates Degree - Business Administration
Westchester Community College
Valhalla, NYGoogle Cyber Security Certificate -
Coursera
12-2024
Skills
- Automotive expertise
- Strategic Planning & Analysis
- Client Acquisition & Retention
- Risk evaluation
- Process Improvement
- Contract Negotiation
- Team Development & Leadership
- Quality Assurance
- Audit & Review
- Relationship Development
Timeline
Loss Control Inspector
Self Employed
01.2015 - Current
Claims Assistant
Hermitage Insurance Company
01.2014 - 01.2016
Associates Degree - Business Administration
Westchester Community College
Google Cyber Security Certificate -
Coursera
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