John Destine
Rockville,MD
Summary
Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Healthcare Recruiter
Bridgeway Firm
05.2021 - Current
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Utilized social media sites to recruit new employees.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Advertised job opportunities on social media platforms and job boards.
- Scheduled and oversaw HIPAA and OSHA training for new employees.
Healthcare Staffing Coordinator
Tuckerman Rehabilitation
02.2019 - 05.2021
- Assisted with personnel records management to support recordkeeping accuracy.
- Collaborated with manager to determine department's short and long-term hiring needs.
- Conducted reference checks and screening of potential candidates to support onboarding process.
- Verified payroll, vacation and sick time hours to support accounting processes.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
Customer Service Representative Manager
Riderwood Village
02.2017 - 01.2019
- Built positive rapport and relationships for high levels of customer satisfaction.
- Onboarded and trained customer representatives to meet performance and service goals.
- Implemented customer service policies and procedures for consistent performance standards.
- Implemented company policies and procedures for professional, cohesive customer care.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
Associate of Science - Health Administration
Montgomery College
Rockville, MD12.2024
High School Diploma -
Wheaton High School
Silver Spring, MD06.2020
Skills
- International Recruiting
- Applicant Tracking Systems
- Infrastructure Solutions
- Offer Letter Drafting
- Managing Props
- Technical Proficiency
- Managing Appointments
- Negotiation
- Emergency Response and Assessment
- Inpatient Care
Certification
- CPR License - 2021
- CNA - Certified Nursing Assistant -2021
- GNA License - 2021
Languages
haitian creole
Native or Bilingual
Timeline
Senior Healthcare Recruiter
Bridgeway Firm
05.2021 - Current
Healthcare Staffing Coordinator
Tuckerman Rehabilitation
02.2019 - 05.2021
Customer Service Representative Manager
Riderwood Village
02.2017 - 01.2019
Associate of Science - Health Administration
Montgomery College
High School Diploma -
Wheaton High School
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