Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Dever

Shelbyville,KY

Summary

Versatile Production Supervisor knowledgeable about equipment operation, quality standards and safety hazards. Versed in documentation, compliance and scheduling. Streamlines workflow to maintain productivity and proactively addresses challenges to minimize downtime. Performance-oriented manufacturing professional with demonstrated skills in enhancing workflows and resource utilization to achieve demanding production targets. Hardworking leader and analytical problem-solver with conscientious approach to tackling operations issues. Decisive leader and collaborative team-builder with good planning and multitasking abilities.

Professional in customer success with robust experience in driving client satisfaction and retention. Skilled in relationship building, problem-solving, and delivering tailored solutions. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability, effective communication, and strategic thinking.

Overview

16
16
years of professional experience

Work History

Customer Success Manager

Dawn Foods
07.2024 - 08.2025
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Established strong relationships with key customers, resulting in increased customer loyalty.
  • Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
  • Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
  • Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
  • Conducted post-implementation follow-ups to solicit valuable feedback from customers, enabling further enhancements in service quality.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.

PRODUCTION SUPERVISOR

Dawn Foods
02.2020 - 07.2024
  • Trained staff of direct labor employees to perform assembly and manufacture of specified products.
  • Established clear priorities and production quality standards.
  • Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies and examining manpower.
  • Boosted production throughput and quality by revamping procedures and monitoring strategies.
  • Prepared in advance for and addressed production problems, material deficits, equipment failures and unavoidable delays.
  • Utilized lean practices to balance workflow and alleviate redundancy.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Created and implemented strategies for improving operational efficiency and accuracy.

CREWING COORDINATOR

Dawn Foods
03.2015 - 02.2020
  • Coached employees through day-to-day work and complex problems.
  • Aided colleagues, managers and customers through regular communication and assistance.
  • Entered and maintained departmental records in company database.
  • Interviewed, hired and mentored over [Number] new personnel and oversaw all staffing operations.
  • Developed and facilitated all new-hire orientations.
  • Collaborated with managers to determine department's short and long-term hiring needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Maintained employee files in accordance with company policies and legal requirements.

PRODUCTION COOK

Dawn Foods
10.2009 - 03.2015
  • Observed food safety practices, including proper cleaning and good hygiene to prevent food borne illnesses.
  • Worked in all areas of production to improve efficiency.
  • Broke down, cleaned and sanitized work stations at end of shift.
  • Adhered to company safety policies and procedures, including proper food safety and sanitation.
  • Followed production list provided by supervisor.
  • Assisted management with procedures to cut costs while delivering quality products.
  • Chose, inspected, weighed and measured ingredients for each production run.
  • Adjusted equipment during runs to maintain optimal settings and achieve high-quality products.
  • Worked with large vats, paddles and agitators to blend, mix and heat raw materials.

Education

High School Diploma -

Pleasure Ridge Park High School
Louisville, KY
05.2001

Skills

  • Assembly and production
  • Production targets
  • Quality assurance
  • Schedule Management
  • Manufacturing
  • Equipment monitoring
  • Project Management
  • Inventory oversight
  • Staff Management
  • SAP expertise
  • Data Entry
  • Flexible and Adaptable
  • Data Gathering
  • Data Recording
  • Verbal and Written Communication
  • Self-Motivated
  • Problem Solving
  • Customer service
  • Microsoft outlook, word, and Excel
  • Problem-solving
  • Time management
  • Training and mentoring
  • Decision-making

Timeline

Customer Success Manager

Dawn Foods
07.2024 - 08.2025

PRODUCTION SUPERVISOR

Dawn Foods
02.2020 - 07.2024

CREWING COORDINATOR

Dawn Foods
03.2015 - 02.2020

PRODUCTION COOK

Dawn Foods
10.2009 - 03.2015

High School Diploma -

Pleasure Ridge Park High School

Similar Profiles

CREATE PROFILE
John Dever