John Devereaux
Iowa Colony,TX
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. Knowledgeable about Information Science practices and documentation requirements.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Success Manager – Account Specialist
IBM
Armonk, NY
08.2023 - Current
- IBM Management to take a new position for the CSM team to manage the entire IBM portfolio and CSM Brand teams dedicated to brand products and accounts
- Lead complex, large software, and IBM Cloud deployments with clients and partners
- Activates" complex accounts by leading deployment and adoption of clients in ELA Diamond (reporting clients) and IBM Cloud clients with significant MRR commit
- Secures projects and orchestrates all resources for successful deployments of IBM technologies in the ELA
- Apply industry knowledge and best practices to help clients identify business challenges and understand how deploying IBM Technology can solve them
- Apply knowledge of IBM Technology to partner with customers in building deployment project plans (onboard to first production workload+ with resources, timeline, milestones
- Conducts client OBRs/EBRs with end clients on business outcomes/ROI
- Identify new business opportunities for expansion
- Work with IBM sales teams in selling ELAs worth between 125 million-to-15-million-dollar three-year deals by supporting sales teams with key stakeholders of financial institutions
- Support sales brand teams in workshops, PoC, presentations, competitor disruptions, working with key stakeholders in new ELAs
- Prevent any churn and revenue erosion while looking for early renewal and keep out competitors.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Defined clear targets and objectives and communicated to other team members.
Customer Success Manager Architect, US Financial Services, Global Markets
IBM
Armonk, NY
05.2022 - 08.2023
- Functioning as a technical advisor to critical MVP customers
- Serve as a trusted technical expert for the customer’s cloud migration, deployments, and adoption of Hybrid Cloud, Data, Data Security, Machine Learning, Artificial Intelligence, and IBM Brand
- Execute customer ‘success plans’ to drive adoption post-sales, expand IBM footprint, and utilize all IBM licenses
- Work with IBM brand sales teams in workshops, PoCs, and competitor disruptions to keep IBM foothold with the customer
- Technical expertise who works with IBM customers pre-sales and post-sales, ensuring their business goals are achieved with IBM software and services
- Function as a product manager for complex engineering deployments, responsible for achieving technical and business criteria required by all parties.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
Principal AI Complex Engineering Technical Specialist, U.S. Financial Service Market
IBM
Armonk, NY
05.2021 - 06.2022
- Focusing on applying artificial intelligence solutions regarding application development using 'Rational' technologies to create better software and improve efficiencies in software development, including reducing risks in bugs and regulatory violations that could entice lawsuits against financial institutions
- Focusing on IBM’s Engineering Lifecycle Management to development teams from system designs to requirements, workflow management, and test management using Rational technologies to create better software, reduce risks by eliminating software development mistakes, and have set rules for developers to comply in producing production-ready software
- Address complexity in developing today's connected products helping engineering teams to change the way they work using Engineering Lifecycle Management (Rational) and software development focusing on the financial markets to address criteria of blockchain, Fintech, mobile appliances, and using emerging technologies to improved customer relationships with financial institutions
- Designed a new strategy for the sales teams focusing on the latest trends, how we need to adjust to those trends, address current limitations against competitors, how to be a market disruptor, how to displace competitors, and how we can grow the business by building relationships with CTOs and key customers on the various projects and identifying open-source community activities
- Increased market footprint by 20% against stiff dominant competition which lead to obtaining 110% of annual quota.
- Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
Technical Solutions Architect – Open Source
IBM
Armonk, NY
03.2019 - 05.2021
- Joined the TSS MVS (Multi-Vendor Support Services), focusing on Federal and Financial Verticals in providing both Redhat an' 'community' open-source projects (160+ projects and growing), also providing solutions about criteria set by customers
- Designing and working with the CTO of TSS MVS Global (Germany) in creating a ‘customer advisory board’ to make TSS MVS adapt to trends and changes that the market and customers demand IBM address and to ensure flexibility, adopt such changes, and get IBM executive sponsorships to execute such changes
- Functioned as an 'open source' adviser to work with customer executives who want a solution in a business or technical criterion
- Acting as a vendor-agnostic advisor to compare different technologies and provide documentation with IBM recommendations
- Redesigned the division's business model by designing a new repeatable solution to promote community solutions with containerization for CI/CD, faster adoption, and working with partners to set up a new pre-packaged solution to integrate community open source faster
- Working with IBM executives in the support process, support integration with partners and vendors, training support engineers, building business cases, and meeting with partner executives in building alliance partnerships with new orchestration models
- This will be the new business model for TSS MVS once fully designed
- Worked on getting IBM to work with IBM, meaning collaboration with different divisions and integrating their technologies into a single full-stack solution for customized solutions with high-profile customers leveraging both community open source with proprietary technologies to displace competitors
- Support sales teams in sale and technical strategies to disrupt vendor open-source solutions, leverage community open source to drive costs down
- Achieved 150% of quotas due to creating a community stack for customers to cut costs in using open source and not vendor open source solutions.
- Reviewed technical drawings developed by CAD technicians and drafters.
- Collaborated with clients to develop customized architectural solutions, meeting their unique needs and preferences.
- Communicated with vendors and contractors to incorporate input into project designs.
- Applied creative problem-solving skills to address unique challenges in the architectural design process.
- Attended team meetings to resolve technical and project issues and review project schedules.
Senior Solutions Architect, PaaS (Platform as a Service) and CaaS (Containers as a Service), Emerging Technologies
Rackspace Inc.
01.2016 - 03.2019
- Asked to lead as the Architect for the new PaaS (Platform-as-a-Service) and CaaS (Container-as-a-Service) divisions which focused on managed services: managed Pivotal Cloud Foundry, managed community Kubernetes and managed OpenShift
- Asked to join the RPC (Rackspace Private Cloud) Team to focus on Redhat OpenStack and Canonical (Community OpenStack) cloud solutions to key Rackspace customers using either Rackspace Certified Rack Configurations or On-Prem Customer Hardware providing Day-2 operations
- Attained over 110% of the quota in the first few months while the organization is being structured
- Focused on designing hybrid and private cloud designs to address the demands of enterprise customers that need the ability to increase efficiency and flexibility, reduce response times to customer demands to be faster than competitors, and meet their business criteria set by upper management
- Acted as a pre-sales field CTO to key major accounts when resources were not available and took ownership of customer post-sale issues
- Worked with Magnum, Kubernetes, Murano, Ceph, Swift, and Redhat OpenShift regarding Container Deployments.
- Developed comprehensive documentation for technical specifications, project plans, and user guides, streamlining communication across teams.
- Evaluated emerging technologies to stay current on industry trends, making informed decisions for technology adoption.
- Bridged gaps in legacy systems with modernized solutions that increased overall efficiency while maintaining compatibility with existing workflows.
- Reduced time-to-market by automating deployment processes using CI/CD pipelines.
Cloud Ninja / Senior Sales Engineer
Mirantis Inc.
01.2013 - 01.2016
- Asked to join Mirantis by executives to handle Financial Institutions, Telco, and High-Profile Accounts
- Assisted in increasing annual revenue from 500k to 60 million in two years
- Responsible for helping to develop the OpenStack Community Footprint in the Enterprise, including Telco
- Responsible for getting Oracle Corporation to work with Mirantis in having an OpenStack Solution for customers
- Accountable for the relationship between Oracle Corporation and Mirantis – to ensure engineering teams are moving forward for Oracle V.M
- And Oracle Linux with the Oracle Stack with OpenStack for Cloud Solution which InfoWorld magazine interviewed on the new partnership that threatened Redhat in the OpenStack (Private Cloud) emerging market
- Responsible for designing OpenStack Solutions for customers to leverage Horizon, Keystone, Murano, Sahara, Trove, and hardware technologies to help customers migrate applications to the cloud and enjoy the benefits of the cloud
- Design Professional Services engagements in deploying OpenStack at customer sites helping them in integrating current investments and reduce costs in implementations and minimize disruptions of current processes while providing the flexibility, efficiencies, and cost benefits of an on-prem cloud
- Responsible for interviewing and training new Sales Account Managers for North America and Western Europe
- Design Professional Services Solutions for deploying OpenStack, Integrate Third-Party Technologies and write up Statements of Work to direct Mirantis Consultant's Action Plans for customer projects focusing on minimizing disruptions of current processes and maintaining timelines of completions.
- Implemented innovative lead generation tactics which resulted in an expanded pipeline of potential customers.
- Managed complex technical projects from initiation to completion, ensuring timely delivery and client satisfaction.
- Collaborated with product development teams to identify and address customer needs, leading to improved product offerings.
- Optimized territory management by strategically allocating resources and prioritizing high-potential accounts for maximum impact.
- Investigated competitor technical specifications, product data and industry standards and continually developed knowledge of product offerings.
- Actively participated in trade shows and conferences as a company representative, generating leads that contributed to overall revenue growth.
- Communicated complex sales and engineering concepts to prospective users clearly and with constant customer focus.
- Increased sales revenue by identifying new market opportunities and implementing targeted sales strategies.
- Developed strong client relationships for long-term business growth and customer satisfaction.
Principle Sales Consultant, Open-Source Global Business Unit, Oracle V.M., and Oracle Linux
Oracle Corporation
01.2008 - 01.2013
- Asked to join Oracle's Virtualization and Linux team from its inception in 2008 after Larry Ellison's announcement of this new division at Oracle OpenWorld
- Responsible for Business and Partner Development in EMEA / E.U
- Countries – developing over 15 million in open-source revenue, including major financial institutions in London, Scotland, Germany, Japan, and Ireland for three and ½ years during the beginning of the new Business Division
- This includes supporting new ISV Partners in certification processes with Oracle Linux and Oracle V.M
- In respective E.U
- Members territories to build local system integrators
- Responsible for architectural designs and deployments of Oracle V.M
- And Oracle Linux with Oracle products such as V.M
- Templates of Oracle RAC, Oracle 11g dB, and WebLogic Server to leverage Open-Source Virtualization for Oracle Customers
- Currently work only on the largest Oracle customers of the Fortune 100 list, including the United States and Canadian federal and local governments
- Involved in the acquisition of Ksplice (MIT Project) to (update a running kernel without rebooting) and Xigo (Networking I/O Management) and worked on the DTrace for Oracle Linux compiled migration from the Solaris Community for better debugging Java and other applications where SystemTap and FTrace do not have the detailed probes to identify issues with hardware and software by watching how the code behaves with both the software and hardware components
- Troubleshooting performance Issues and other stability issues between Oracle V.M
- And Oracle Linux with known partners such as EMC, NetApp, Hitachi, and 3PAR that major Oracle customers and partners are integrating into their business
- Awarded Oracle MVP in 2011 by Oracle Executive Management.
Principle Sales Consultant, Open-Source Global Business Unit, Oracle V.M., and Oracle Linux
Oracle Corporation
01.2008 - 01.2013
- Asked to join Oracle's Virtualization and Linux team from its inception in 2008 after Larry Ellison's announcement of this new division at Oracle OpenWorld
- Responsible for Business and Partner Development in EMEA / E.U
- Countries – developing over 15 million in open-source revenue, including major financial institutions in London, Scotland, Germany, Japan, and Ireland for three and ½ years during the beginning of the new Business Division
- This includes supporting new ISV Partners in certification processes with Oracle Linux and Oracle V.M
- In respective E.U
- Members territories to build local system integrators
- Responsible for architectural designs and deployments of Oracle V.M
- And Oracle Linux with Oracle products such as V.M
- Templates of Oracle RAC, Oracle 11g dB, and WebLogic Server to leverage Open-Source Virtualization for Oracle Customers
- Currently work only on the largest Oracle customers of the Fortune 100 list, including the United States and Canadian federal and local governments
- Involved in the acquisition of Ksplice (MIT Project) to (update a running kernel without rebooting) and Xigo (Networking I/O Management) and worked on the DTrace for Oracle Linux compiled migration from the Solaris Community for better debugging Java and other applications where SystemTap and FTrace do not have the detailed probes to identify issues with hardware and software by watching how the code behaves with both the software and hardware components
- Troubleshooting performance Issues and other stability issues between Oracle V.M
- And Oracle Linux with known partners such as EMC, NetApp, Hitachi, and 3PAR that major Oracle customers and partners are integrating into their business
- Awarded Oracle MVP in 2011 by Oracle Executive Management.
SME Healthcare Vertical / Sales Engineer
Red Hat Inc.
01.2004 - 01.2008
- Generated an astounding 14.5 million in annual revenue – breaking and currently holding the Redhat sales generated record
- Assigned to the new Healthcare Vertical Redhat Team focusing on the Healthcare industry that wants to leverage open-source over proprietary technologies and to have software transparency to make changes to code
- Managed and executed Redhat Consulting Services with 'Statement of Work' – generating 12 million yearly revenues in Professional Services
- Ensuring the Consultant engagement was structured for customer value
- Quarterly goals between 112% to 125% and above – Awarded Redhat’s FY06 and FY07 Attainment Award
- Train customers and partners regarding Redhat’s Tools for leveraging Redhat’s complete stack to better support customers and to leverage communication processes with Redhat’s internal resources.
SME Healthcare Vertical / Sales Engineer
Red Hat Inc.
01.2004 - 01.2008
- Generated an astounding 14.5 million in annual revenue – breaking and currently holding the Redhat sales generated record
- Assigned to the new Healthcare Vertical Redhat Team focusing on the Healthcare industry that wants to leverage open-source over proprietary technologies and to have software transparency to make changes to code
- Managed and executed Redhat Consulting Services with 'Statement of Work' – generating 12 million yearly revenues in Professional Services
- Ensuring the Consultant engagement was structured for customer value
- Quarterly goals between 112% to 125% and above – Awarded Redhat’s FY06 and FY07 Attainment Award
- Train customers and partners regarding Redhat’s Tools for leveraging Redhat’s complete stack to better support customers and to leverage communication processes with Redhat’s internal resources.
Education
Bachelor of Science - Information Technology
Amerian Intercontinental University
Atlanta Georgia03.2014
Skills
- Customer Account Management
- Customer Relationship Building
- Customer Retention
- Client Relations
- Strategic Planning
- CRM Software
- Customer Advocacy
- Training and mentoring
- Revenue Growth
- Research and due diligence
- Sales proficiency
- Pipeline Development
- Business Development
- Sales management
- Teamwork and Collaboration
- Problem Resolution
Accomplishments
- Collaborated with team of 15 in the development of WatsonX governance.
- Achieved consumption of the ELA by completing assigned projects with accuracy and efficiency.
Certification
RedHat Certified Engineer
Novell Certified Administrator
RedHat Certified Technician
Mirantis OpenStack Havana / Juno / Newton
Timeline
Customer Success Manager – Account Specialist
IBM
08.2023 - Current
Customer Success Manager Architect, US Financial Services, Global Markets
IBM
05.2022 - 08.2023
Principal AI Complex Engineering Technical Specialist, U.S. Financial Service Market
IBM
05.2021 - 06.2022
Technical Solutions Architect – Open Source
IBM
03.2019 - 05.2021
Senior Solutions Architect, PaaS (Platform as a Service) and CaaS (Containers as a Service), Emerging Technologies
Rackspace Inc.
01.2016 - 03.2019
Cloud Ninja / Senior Sales Engineer
Mirantis Inc.
01.2013 - 01.2016
Principle Sales Consultant, Open-Source Global Business Unit, Oracle V.M., and Oracle Linux
Oracle Corporation
01.2008 - 01.2013
Principle Sales Consultant, Open-Source Global Business Unit, Oracle V.M., and Oracle Linux
Oracle Corporation
01.2008 - 01.2013
SME Healthcare Vertical / Sales Engineer
Red Hat Inc.
01.2004 - 01.2008
SME Healthcare Vertical / Sales Engineer
Red Hat Inc.
01.2004 - 01.2008
Bachelor of Science - Information Technology
Amerian Intercontinental University