JOHN DEVINE

• Consistently exceed monthly goals in efficiency, QR scores, and collections
• Compassionate, empathetic, and professional in delivering hospital visit estimates to patients prior to their visit while balancing the importance of collecting payment for our ministry
• Comfortable having difficult conversations with patients around cost of service, explaining insurance benefits, pay plans etc
• Detail oriented with the ability to prioritize and work through a high volume of accounts each day

• Welcomes, registers, and directs patients with friendliness, expertise, and compassion
• Regularly backs up and is fully trained in the cashier role to help support the needs of the patient access dept and hospital

Coach (Team Lead)

• Frequently in the top 25% of the national stack rank for P&L and NPS performance
• Lead teams to achieve enterprise strategies and objectives with teaching, coaching and data analysis
• Go-to coach for strategy execution and plan roll out
• "In the game" coach who prioritizes inspecting, coaching, teaching and celebrating wins

Senior Expert Specialized Tech Care (Assistant Team Lead)

• Promoted to coach after 9 months in legacy senior role for performance
• Mentored multiple experts on my team in the senior role resulting in many of those experts getting promotions
• Coordinated follow ups and trouble ticket callbacks and resolution, monitored adherence and scheduling, provided in the game and escalation support, provided call feedback to experts

Tech Support Specialist

• 2009 In List Winner
• Proudly rated by management as a top performer