Summary
Overview
Work History
Education
Skills
Websites
Technology Skills
References
Timeline
Generic
John DeVries

John DeVries

Cockeysville,Maryland

Summary

Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.

Overview

30
30
years of professional experience

Work History

Senior Business Consultant

Exelon
Baltimore, MD
02.2022 - Current
  • Provided senior level expertise in ODL customer projects
  • Developed new large business lighting opportunities.
  • Conducted market research and identified potential customer segments.
  • Advised clients on the implementation of new systems, processes and best practices.
  • Coordinated cross-functional teams to develop innovative solutions that addressed complex problems.
  • Provided training sessions on topics such as customer service, marketing strategy development and project management.
  • Delivered broad range of specialized business consulting and re-engineering services and solutions to address and eliminate complex business challenges.

Owner/ Business Consultant

J.OLIVER DEVRIES BUSINESS CONSULTING
Topsail, NC
01.2011 - 02.2022
  • Successfully consulted with local business entities to increase revenue and improve marketing focus.
  • Managed daily operations of business, including hiring and training staff.
  • Developed strategic plans to increase profitability and efficiency.
  • Identified new opportunities for growth, expansion, and diversification.
  • Created marketing campaigns to attract new customers.
  • Analyzed industry trends to develop competitive strategies.
  • Researched potential partners in order to expand services offered.
  • Conducted performance reviews for employees on a regular basis.

Sales Manager

COMCAST
Baltimore, MD
01.2011 - 02.2013
  • Managed all operations of sales functions
  • Recruited, trained, and supervised regional sales staff of 25
  • Increased revenue 50% over business goal for 2012 and consistently exceeded sales targets.
  • Developed and implemented sales strategies to increase market share.
  • Created and presented monthly reports to management on sales performance.
  • Analyzed data to identify trends in customer behavior and develop plans accordingly.
  • Managed daily operations of sales department, including supervision of staff members.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.

Client Sales Account Support Manager

VERIZON BUSINESS
Columbia, MD
04.2008 - 03.2010
  • Managed accounts with billing of $2M+ per month and provided a full range of active support and business analytics.
  • Identified areas of improvement in customer service processes and strategies.
  • Managed customer accounts by providing timely responses to inquiries, resolving issues, and ensuring satisfaction.
  • Assisted in creating reports regarding customer accounts and performance metrics.
  • Maintained relationships with clients through regular communication via phone or email.
  • Monitored customer feedback regularly to evaluate effectiveness of services provided.
  • Resolved escalated customer complaints in a professional manner.
  • Provided guidance to team members on complex technical problems that required additional assistance.

Mid-Atlantic District Sales Manager

MOVE.COM/The HESSEL GROUP
Thousand Oaks/Wilton, CA/CT
05.2002 - 04.2008
  • Coached team of 15 account executives
  • Increased sales closing rates by 25% and overall company renewal rates by 28%.
  • Developed and implemented strategies to increase market share and profitability of the district.
  • Managed a team of sales representatives and provided training, coaching and mentoring to ensure optimal performance.
  • Analyzed sales data and identified trends in order to develop targeted sales plans for assigned territory.
  • Prepared weekly reports on sales activity, successes and areas needing improvement.
  • Conducted regular meetings with sales staff to review progress against goals.
  • Negotiated contracts with customers to maximize profits while meeting customer needs.
  • Resolved customer complaints quickly and efficiently ensuring high levels of customer satisfaction.
  • Participated in trade shows and other promotional events as required by company policy.
  • Maintained relationships with key accounts within the district in order to facilitate repeat business opportunities.

Senior Account Manager

MOVE.COM/THE HESSEL GROUP
Baltimore, MD
04.2001 - 05.2002
  • Consistently exceeded all revenue targets with quota attainment of 120% on $2M+ in sales
  • Promoted after just one year in this role.
  • Developed and implemented strategic plans for assigned accounts to increase customer satisfaction.
  • Managed key account relationships, ensuring customer loyalty and retention.
  • Conducted regular meetings with clients to review performance metrics, progress, and future goals.
  • Provided ongoing training and support to junior team members on sales techniques and processes.
  • Created customized reports for clients outlining performance metrics such as ROI and sales volume growth.
  • Prepared monthly reports summarizing account activities for upper management review.
  • Participated in weekly team meetings with other senior account managers to discuss best practices.
  • Established strong relationships with vendors in order to secure favorable discounts on materials or services needed by the company's clients.
  • Identified opportunities for cross-selling products and services to existing customers.
  • Resolved client issues in a timely manner while maintaining excellent customer service standards.

Business Development Manager

SONICITY/SONY 550 DIGITAL MEDIA VENTURES
San Francisco, CA
04.2000 - 04.2001
  • Prospected and developed corporate accounts for new content delivery technology backed by SONY.
  • Identified potential clients, built relationships, and negotiated contracts.
  • Created presentations to attract new business opportunities.
  • Maintained a database of existing customers and prospective leads.
  • Conducted research on industry trends, competitor activities, and customer needs.
  • Drafted proposals for prospects in response to their requests for information.
  • Attended tradeshows and conferences to network with potential clients.
  • Organized meetings between senior management and prospective customers.
  • Collaborated with marketing team members to design promotional materials.

Senior Account Manager

CIDERA
Laurel, MD
03.1998 - 04.2000
  • Built effective and technologically fluent sales effort for start-up satellite data-casting company.
  • Developed and implemented strategic plans for assigned accounts to increase customer satisfaction.
  • Managed key account relationships, ensuring customer loyalty and retention.
  • Resolved client issues in a timely manner while maintaining excellent customer service standards.
  • Negotiated contracts with clients to ensure optimal pricing and terms of agreement.
  • Analyzed market trends to identify new business opportunities for the company.
  • Established strong relationships with vendors in order to secure favorable discounts on materials or services needed by the company's clients.
  • Coordinated closely with colleagues across multiple departments when launching new products or services into an existing account base.

Senior Channel Account Manager

DIGEX
Beltsville, MD
03.1995 - 02.1998
  • Promoted to Sr
  • Channel Account Manager after recognition of superior account management development.

Senior Account Manager

DIGEX
01.1994 - 03.1995
  • Worked closely with company executives to grow revenue and expand brand influence and outreach.
  • Managed key account relationships, ensuring customer loyalty and retention.
  • Worked closely with executive team to outline company goals and transfer goals to account holders.
  • Formulated plans to expand business operations and grow overall territory and client base.
  • Developed and implemented advertising strategies to drive substantial growth.

Education

B.S. in Communications/ Psychology -

Towson University

Skills

  • Organizational Development
  • Innovation Management
  • Business Analysis
  • Customer Service Management
  • Staff Mentoring
  • Solution Implementation
  • Planning and Execution
  • Performance Improvement
  • Operations Management
  • Presentation Skills
  • Training and Mentoring
  • Business Planning
  • Business Development

Technology Skills

  • MS Office Suite (Word, Excel, Access, PowerPoint)
  • Expert Excel User(Pivot Tables, VBA, VLookup)

References

References available upon request.

Timeline

Senior Business Consultant

Exelon
02.2022 - Current

Owner/ Business Consultant

J.OLIVER DEVRIES BUSINESS CONSULTING
01.2011 - 02.2022

Sales Manager

COMCAST
01.2011 - 02.2013

Client Sales Account Support Manager

VERIZON BUSINESS
04.2008 - 03.2010

Mid-Atlantic District Sales Manager

MOVE.COM/The HESSEL GROUP
05.2002 - 04.2008

Senior Account Manager

MOVE.COM/THE HESSEL GROUP
04.2001 - 05.2002

Business Development Manager

SONICITY/SONY 550 DIGITAL MEDIA VENTURES
04.2000 - 04.2001

Senior Account Manager

CIDERA
03.1998 - 04.2000

Senior Channel Account Manager

DIGEX
03.1995 - 02.1998

Senior Account Manager

DIGEX
01.1994 - 03.1995

B.S. in Communications/ Psychology -

Towson University

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John DeVries