John DeYoung
Phoenix
Summary
Dynamic customer service professional with extensive experience in managing support teams and enhancing operational efficiency. Proven track record of fostering team collaboration and driving results through innovative solutions. Highly adaptable to evolving needs, with strong skills in conflict resolution and staff training that contribute to a positive work environment and improved service delivery. Committed to leveraging expertise to elevate customer satisfaction and support organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Kohls Department Store
06.2023 - Current
- Lead, coach, and assist associates to deliver exceptional speed of service, execute complex transactions, and create a compelling customer experience at point of contact and customer service.
- Meet or exceed individual goals for credit and loyalty program sign-ups while supporting the service team in achieving storewide performance targets.
- Coach, teach, and train associates to accurately and efficiently execute point of sale and customer service standards, adhering to company guidelines.
- Support training on merchandising standards, product knowledge, and tools, utilizing resources to uphold Kohls brand standards.
- Ensure inventory accuracy through timely and accurate completion of all required merchandise disposition practices.
- Oversee daily cash-related processes, including register and cash balancing, change orders, authorizing voided transactions, and researching over/short discrepancies.
Detention Officer
Phoenix Police
09.2022 - 04.2023
- Managed intake of prisoners from city law enforcement, ensuring accurate and efficient processing.
- Transported prisoners to Maricopa County Sheriffs Office (MCSO), adhering to safety and procedural protocols.
- Conducted fingerprinting of prisoners, maintaining precision in documentation and records.
- Operated Computer-Aided Dispatch (CAD) system to verify charges and warrants, ensuring compliance with legal standards.
Retail Sales Associate
Kohls Department Store
08.2017 - 05.2022
- Prepared products for sales floor by adding tags and readying pallets or restocking, ensuring efficient inventory availability.
- Facilitated business goals by soliciting credit applications, contributing to storewide targets for credit sign-ups.
- Processed customer purchases and returned proper currency and bills, maintaining a 100
- Built customer connections by assisting with product selection, boosting store revenues and improving customer retention rates.
- Explained store policies during checkout, reducing complaints to the customer service desk.
- Supported sales and service team to drive credit, conversion, and sales metrics.
- Took on additional responsibilities to assist with H2 calls through 27 status, demonstrating reliability and leadership.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
Education
Bachelor of Science - Business Administration, Finance and Management
Southern New Hampshire University
Online05.2027
Associate Degree - Criminology
Mesa Community College
Mesa, AZSkills
- High-pressure decision-making: Making decisions based on the good of the store and its associates
- Communication: Strong verbal and written skills, developed through customer interactions, academic projects, and procedural reporting
- Time Management: Demonstrated through balancing full-time work, studies, and marathon training
Accomplishments
- Achieved company standards by having consistency with Credit solicitation and rewards with accuracy and efficiency.
Certification
- ACJIS Terminal Operator Certification December 2022 December 2027
- Arizona Department of Public Safety (AZDPS) Detention Officer Certification December 2022
- Maricopa County Sheriffs Office (MCSO) NIMS Certification November 2022
- Federal Emergency Management Agency (FEMA)
Timeline
Customer Service Supervisor
Kohls Department Store
06.2023 - Current
Detention Officer
Phoenix Police
09.2022 - 04.2023
Retail Sales Associate
Kohls Department Store
08.2017 - 05.2022
Associate Degree - Criminology
Mesa Community College
Bachelor of Science - Business Administration, Finance and Management
Southern New Hampshire University