Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Diakos

Freeport,N.Y.

Summary

Demonstrated capacity to enhance service operations through effective relationship-building and exceptional communication. Technical proficiency in industry-standard software supports efficient service delivery, while a commitment to process improvements drives customer satisfaction.

Overview

17
17
years of professional experience

Work History

Service Director

Bical Auto Mall
Brooklyn, New York
02.2024 - Current
  • Managed daily service operations for automotive repair and maintenance departments.
  • Implemented process improvements to increase efficiency in service delivery.
  • Managed daily operations of customer service department, including scheduling, training and supervising staff.

Service Director

City Cadillac Buick GMC / Empire Cadillac
Long Island City, New York
01.2013 - 02.2024
  • Monitor and manage advisors and technicians on training and productivity
  • Manager of complete service department, payroll, hiring and union negotiations

Service Manager/Shop Foreman

Uptown Chevrolet Cadillac
01.2010 - 01.2013
  • Managed service department, staff hiring, training, evaluation, warranty processing/coding, work schedules, payroll and more.
  • Resolve Customer Concerns.
  • Monitored technician and service advisor performance, i.e.: hours produced and sold etc.
  • Monitored CSI in order to conform to industry standards.
  • Achieved World Class Technician status.
  • Monitored and maintained all service tools and equipment.

Education

Automotive Repair Knowledge and Shop Management

GM Technical Training
09-2026

Boces Technical School
01-1989

Skills

  • GM World Class Status (1 of only 1700 in the US to achieve this status)
  • Expert Diagnostician
  • Public Speaking
  • Concern Resolution
  • Highly Technically Skilled
  • Shop Management
  • Training/Mentor
  • Master ASE Certified
  • Warranty processing

Timeline

Service Director

Bical Auto Mall
02.2024 - Current

Service Director

City Cadillac Buick GMC / Empire Cadillac
01.2013 - 02.2024

Service Manager/Shop Foreman

Uptown Chevrolet Cadillac
01.2010 - 01.2013

Automotive Repair Knowledge and Shop Management

GM Technical Training

Boces Technical School
John Diakos