JOHN DIAS
Summary
Results-driven administrative professional with expertise in team management, customer service, and process improvement. Led strategic planning initiatives and enhanced client retention through effective problem resolution. Experienced in Accounts Payable, Small Business Payment consulting, and Insurance Claims management, prioritizing customer satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
Construction/Carpentry Apprentice
Premier millwork
Gilbert
01.2025 - Current
- Supported skilled carpenters in fabricating high-quality custom millwork components, ensuring precision and adherence to design specifications.
- Operated woodworking tools and machinery with a focus on safety and effectiveness.
- Organized and maintained work areas and equipment, promoting a safe and efficient workspace.
Night stocking and inventory
Albertsons
Chandler
11.2024 - 12.2025
- Completed day-to-day duties accurately and efficiently.
- Proposed ideas and solutions that improved team collaboration and effectiveness.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Owner
Onsite Moving and Logistics
Chandler
01.2020 - 01.2024
- Executed specialized administrative duties to enhance management and operations of the company.
- Hired and managed a team of 10 employees, implementing processes to ensure great customer service and the protection of customer goods.
- Scheduled moves and managed costs while collecting and verifying employee timekeeping information to streamline operations.
- Implemented growth strategies and procedures to maintain client relationships through targeted advertising on Craigslist, Thumbtack, and by delivering flyers and referrals.
- Billed customers by creating invoices, collected and processed payments.
- Resolved customer complaints and addressed damages to enhance overall satisfaction.
Small Business Payment Consultant
AFNI
Tucson
01.2019 - 12.2020
- Conducted credit reports to assess eligibility for American Express Credit Cards, guiding customers through application process.
- Assessed customer product and service needs through active listening and communication, enhancing customer satisfaction.
- Delivered technical support to resolve inquiries about American Express Credit Cards, improving customer experience.
- Ran credit reports for customers interested in obtaining American Express Credit Cards.
- Led client engagements to develop tailored solutions for business improvement.
- Facilitated workshops to enhance team collaboration and strategic planning efforts.
- Analyzed data to identify trends and provide actionable insights for clients.
Accounts Payable Representative
Mobile Mini Solutions
Phoenix
01.2019 - 01.2020
- Called past due commercial account holders, following company guidelines, to negotiate payment arrangements and facilitate account recovery.
- Assisted customers to identify and explore sources of funds, helping to bring their accounts current.
- Helped customers identify sources of funds to bring accounts current and maintain positive relationships.
- Maintained accurate and detailed documentation of conversations and agreements reached with customers.
- Generated and responded to written correspondence, such as letters and emails, maintaining a professional communication style.
- Collaborated with sales and support teams to resolve challenging accounts and improve customer satisfaction.
Level II Insurance Claims Representative
Santander Consumer USA
Mesa
01.2015 - 01.2019
- Managed end-to-end processes for Gap Insurance, Total Loss Claims, and Repair for 60 accounts daily, ensuring timely and accurate claims resolutions.
- Collaborated with insurance agents to gather information and verified documents from auto body shops, expediting claims processing for accurate settlements.
- Reviewed and shipped documents, approved settlement amounts, and issued letters of guarantee, maintaining compliance with established procedures.
- Maintained a consistent ranking in the Top 25% in production score metrics, demonstrating efficiency and effectiveness in customer issue resolution and collaboration across multiple departments.
- Led and trained teams in the Mesa Call Center, excelling as a leader in both the Customer Service and Collections departments.
Education
Business Management -
Mesa Community College
Mesa, AZSkills
- Material Estimation
- Tool Management
- Project Coordination
- Time Tracking
- Equipment Maintenance
- Microsoft Office
- QuickBooks
- Business Operations
- Team Management
- Client Engagement
- Customer Relations
- Documentation
- Conflict Resolution
- Negotiation
- FDCPA
- FCRA
- SCRA
Timeline
Construction/Carpentry Apprentice
Premier millwork
01.2025 - Current
Night stocking and inventory
Albertsons
11.2024 - 12.2025
Owner
Onsite Moving and Logistics
01.2020 - 01.2024
Small Business Payment Consultant
AFNI
01.2019 - 12.2020
Accounts Payable Representative
Mobile Mini Solutions
01.2019 - 01.2020
Level II Insurance Claims Representative
Santander Consumer USA
01.2015 - 01.2019
Business Management -
Mesa Community College