John A. Diaz
Business Executive
Azusa,CA
Summary
Pragmatic and award-winning professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth, and improving operations. Skilled in financial, operational management, and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
1
1
Language
Work History
Chief Operating Officer
1st Paladin Group Inc.
9 2015 - Current
- Championed continuous improvement initiatives, fostering a culture of innovation within the organization.
- Established key performance indicators for each department to track progress toward organizational goals effectively.
- Managed company-level architecture, platform, and data configuration processes and implementation protocols, leading to a 58% increase in new business.
- Laid out a complete business continuity plan to maintain data protection in the event of natural disasters or long-term outages.
- Facilitated ongoing team development and growth through training and professional skills enhancement.
- Coordinated third-party vendors and client IT teams to seamlessly deliver effective solutions.
- Maintained thorough understanding of all key and current technologies, platforms and trends.
Senior Manager of Operations
Kaiser Permanente
11.2001 - Current
- Consistently met or exceeded annual performance targets set by senior leadership.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Worked closely with organizational leadership and operational committees to guide departmental strategy.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Develop new operational policies, procedures, and programing to improve efficiency.
- Oversaw operations and provided corrective feedback to achieve daily and long-term clinical, quality, and operational goals.
- Optimized operational processes using analytics tools to address organizational-specific metrics.
Senior Police Officer
Montebello School Police Department
07.2009 - 07.2015
- Led teams by example, consistently demonstrating correct behaviors and enforcing policies and procedures.
- Maintained positive community relations through active communication at crime scenes and assistance with programs such as mentoring underprivileged kids and teaching at Police Academy events.
- Structured assignments for subordinates based on current patrol priorities, special requirements and individual strengths.
- Verified and authenticated validity and admissibility of evidence and preserved its integrity for court hearings while testifying under oath in administrative hearings and criminal court cases.
- Developed and implemented strategies to improve patrol operations.
Education
MBA - Organizational Science
Azusa Pacific University
01.2022 - 05.2023
Bachelor of Arts - Organizational Leadership
Los Angeles Pacific University
05.2019 - 08.2020
Skills
Planning and execution
Strategic Planning
Compliance Management
Business Analysis
Cost savings and reduction
Operations Management
Accomplishments
- Kaiser Permanente 2020 Diamond-Level GEM Award Winner
- 2013 MUSD Police Department Officer of the Year Award
Certification
Six Sigma Green Belt
Affiliations
- Sigma Nu Tau - Honors Society
- Sigma Iota Epsilon - Honors Society
- Peace Officers Research Association of California
- Six Sigma Green Belt
Timeline
Strategic Digital Marketing
03-2023
Cross Cultural Management
10-2022
Six Sigma Green Belt
07-2022
MBA - Organizational Science
Azusa Pacific University
01.2022 - 05.2023
Bachelor of Arts - Organizational Leadership
Los Angeles Pacific University
05.2019 - 08.2020
Senior Police Officer
Montebello School Police Department
07.2009 - 07.2015
Senior Manager of Operations
Kaiser Permanente
11.2001 - Current
California POST Certificate
11-2001
Chief Operating Officer
1st Paladin Group Inc.
9 2015 - Current
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