Virtual Receptionist
Ruby Receptionists
- Enhanced customer satisfaction by promptly answering and directing incoming calls to appropriate channels.
- Responded to calls to provide information concerning services and products and refer calls to appropriate personnel.
- Achieved high levels of confidentiality compliance by securely handling sensitive information during phone conversations and message-taking procedures.
- Demonstrated adaptability and resourcefulness while navigating unexpected technical issues, maintaining professionalism and focus on providing exceptional service to callers.
- Maintained detailed records of all calls, messages, and client interactions to ensure accurate information sharing and followups.
- Resolved customer issues quickly with timely communication between relevant parties while maintaining a professional demeanor at all times.
