Summary
Work History
Education
Skills
Timeline
Generic

John DiFonzo

EUGENE

Summary

Dynamic professional with a proven track record at Ruby Receptionists, excelling in customer service and detail-oriented processes. Adept at enhancing client satisfaction through strong organizational skills and effective communication. Recognized for implementing quality control measures that improved accuracy, while demonstrating empathy and patience in high-pressure situations.

Work History

Virtual Receptionist

Ruby Receptionists
Portland, OR
  • Enhanced customer satisfaction by promptly answering and directing incoming calls to appropriate channels.
  • Responded to calls to provide information concerning services and products and refer calls to appropriate personnel.
  • Achieved high levels of confidentiality compliance by securely handling sensitive information during phone conversations and message-taking procedures.
  • Demonstrated adaptability and resourcefulness while navigating unexpected technical issues, maintaining professionalism and focus on providing exceptional service to callers.
  • Maintained detailed records of all calls, messages, and client interactions to ensure accurate information sharing and followups.
  • Resolved customer issues quickly with timely communication between relevant parties while maintaining a professional demeanor at all times.

Equipment Verifier

Lenstag
Corvallis, OR
  • Improved verification accuracy by implementing thorough quality control processes and procedures.
  • Provided exceptional customer service by addressing client inquiries promptly and professionally.
  • Managed multiple concurrent verification projects without compromising accuracy or deadlines.
  • Maintained high levels of customer satisfaction through consistent attention to detail.
  • Verified equipment according to internal standardized guidelines.

Client Services

ADP
Clackamas, OR
  • Assisted in transition to new accounting software, minimizing disruptions in client services.
  • Delivered high-quality training sessions to new clients, contributing to the overall success of the Client Services team.
  • Participated in continuous professional development opportunities to remain current on best practices in the field of client services assistance.
  • Improved team efficiency, training junior payroll staff on best practices and advanced payroll software functionalities.
  • Assisted with payroll processing, tax and other related issues.

Education

Bachelor of Arts - Technology And Design

University of Oregon
Eugene, OR
06-2026

Skills

  • Strong organizational skills
  • Empathy and patience
  • Time management expertise
  • Customer Service-oriented
  • Detail-oriented approach
  • Excellent customer service skills

Timeline

Virtual Receptionist

Ruby Receptionists

Equipment Verifier

Lenstag

Client Services

ADP

Bachelor of Arts - Technology And Design

University of Oregon
John DiFonzo