John Dingman
Farmington,NY
Summary
Driven by a results-focused approach, I excelled at Arena Products, enhancing customer retention through expert product support and innovative inventory management. Leveraging skills in customer engagement and problem-solving, I consistently identified upsell opportunities, contributing to revenue growth. My collaborative spirit and proficiency in product training have been pivotal in streamlining development processes and boosting team efficiency.
Overview
14
14
years of professional experience
Work History
Product Specialist
Arena Products
11.2022 - Current
- Assisted with demonstrations for Packaging Products to showcase functionality.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Continually expanded knowledge of IBC product line and related industries.
- Optimized inventory management, ensuring timely availability of products for customers.
- Collaborated with cross-functional teams to streamline product development processes.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
Account Manager
C.H. Robinson
06.2018 - 11.2022
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Account Coordinator
C.H. Robinson
01.2016 - 06.2018
- Streamlined communication between clients and internal teams for seamless project execution.
- Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
- Escalated issues to appropriate channels as necessary.
- Supported senior account managers in strategic planning initiatives aimed at growing existing accounts or acquiring new business opportunities.
Order Selector
McLane Northeast
06.2014 - 12.2016
- Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
- Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
- Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
- Expedited order processing timeframes with thorough knowledge of warehouse layout for quick item retrieval.
Package Handler
FedEx
10.2010 - 06.2014
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Education
Bachelor of Science - Business Administration
SUNY College At Oswego
Oswego, NY12.2023
Associate of Science - Business Administration
Onondaga Community College
Syracuse, NY06.2015
Skills
- Customer Engagement
- Product Training
- Product Launches
- Pricing strategy
- Product Demonstrations
- Problem-Solving
Timeline
Product Specialist
Arena Products
11.2022 - Current
Account Manager
C.H. Robinson
06.2018 - 11.2022
Account Coordinator
C.H. Robinson
01.2016 - 06.2018
Order Selector
McLane Northeast
06.2014 - 12.2016
Package Handler
FedEx
10.2010 - 06.2014
Bachelor of Science - Business Administration
SUNY College At Oswego
Associate of Science - Business Administration
Onondaga Community College
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