Mike Johnson
Rockville,MD
Summary
Detail-oriented and dedicated professional with over 7 years of diverse experience in healthcare, customer service, and membership coordination. Known for being punctual, and organized, and delivering exceptional service and support to clients across various settings while maintaining seamless operations. Skilled in managing multiple priorities, resolving issues efficiently, and cultivating positive relationships.
Overview
7
7
years of professional experience
Work History
PROGRAM COORDINATOR
American College of Radiology (ACR)
Reston, VA
01.2022 - 08.2024
- Responsible for managing multiple Coalition Partners and State Chapter workgroups to develop procedures, objectives, and deliverables, and to advocate for resources, programs, and outreach services
- Coordinated recruitment efforts and facilitated onboarding processes for workgroup members while organizing membership registrations, preparing materials for webinars, and utilizing project management software to streamline workflows and optimize efficiency
- Facilitated regular meetings and communication channels to ensure all parties are informed and engaged
- I also helped develop promotional materials and conducted outreach efforts to increase program visibility and participation
- Developed detailed project plans, including scope, schedules, and resource allocation
- Coordinated with cross-functional teams and stakeholders to ensure seamless execution of program components
- Prepared financial reports and forecasts, identifying potential financial risks and opportunities
- Supervised and mentored program staff and volunteers, fostering a collaborative and productive work environment.
MEMBERSHIP COORDINATOR/CERTIFICATION SPECIALIST
Smithbucklin
Washington, DC
02.2019 - 01.2022
- Managed assigned membership programs, including RESNA, member events, conference registrations, and membership rosters
- Created and executed marketing campaigns while generating membership reports and collaborating with other departments to integrate membership initiatives
- Prepared and managed the membership budget, tracking expenses and ensuring cost-effective operations
- Responsible for overseeing the complete credentialing process for acupuncturists and herbal medicine practitioners, including initial credentialing, re-credentialing, education, training, and experience
- Serve as the primary point of contact for practitioners, licensing boards, certification agencies, and other relevant bodies to resolve any credentialing issues
- Participate in the development and updating of credentialing policies and procedures.
MEMBER SERVICE REPRESENTATIVE
Codice
Washington, DC
03.2017 - 02.2019
- Conducted eligibility screenings and enrollment processes for Medicaid and Medicare beneficiaries
- Collaborated with healthcare providers, insurance companies, and government agencies to facilitate the enrollment process
- Conducted one-on-one consultations to assess clients' needs and recommend appropriate healthcare plans
- Processed member transactions, including account inquiries, payments, and account updates in our system software
- Conducted outreach activities to raise awareness about Medicaid programs and eligibility criteria.
Education
Bachelor in Business Management -
Bowie State University
Bowie, Maryland06-2012
Skills
- Concur
- Cvent
- Doodle
- Excel
- Formstack
- Helpdesk
- Outlook
- PowerPoint
- Salesforce
- Survey Monkey
- Smartsheet
- Word
- Zendesk
- Zoom
Timeline
PROGRAM COORDINATOR
American College of Radiology (ACR)
01.2022 - 08.2024
MEMBERSHIP COORDINATOR/CERTIFICATION SPECIALIST
Smithbucklin
02.2019 - 01.2022
MEMBER SERVICE REPRESENTATIVE
Codice
03.2017 - 02.2019
Bachelor in Business Management -
Bowie State University