Raven Chapman

• Maintained appropriate filing of personal and professional documentation.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Improved time management of the executive through effective prioritization and organization of tasks.
• Displayed absolute discretion at handling confidential information.
• Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
• Built prospect lists of potential new customers through research and identification of business opportunities.
• Increased lead generation by implementing targeted email and LinkedIn campaigns and personalized outreach strategies.

-Handles confidential and sensitive information with discretion and tact.
-Manages executive calendars, scheduling meetings and appointments.
-Handles inventory and invoices.
-Screens emails and responds accordingly to support executive correspondence.
-Updates spreadsheets and databases to track, analyze, and report on performance and sales data.
-Answers high volume of email inquiries.
-Uses advanced software to prepare documents, reports, and presentations.
-Manages both incoming and outgoing correspondence through email, Linkedin, and Instagram.
-Upholds strict timetables by maintaining accurate, balanced calendars.

• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Produced accurate office files, and updated spreadsheets
• Developed and updated spreadsheets and databases to track, analyze and report on performance and client information
• Filed paperwork and organized computer-based information.
• Answered high volume of email inquiries and social media messages.
• Handled incoming and outgoing email and social media messages.
• Worked with senior management to initiate new projects and assist in various processes.
• Upheld strict timetables by maintaining accurate, balanced calendars.
• Volunteered to help with special projects of varying degrees of complexity.
• Completed administrative tasks by performing business correspondence, transcription and data entry.
• Managed electronic filing systems by updating paperwork, maintaining documents and accurately recording information.
• Conferred with customers by chat or email to provide information about sessions.
• Analyzed and compiled data to prepare comprehensive reports for management.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Assisted coworkers and staff members with special tasks on daily basis.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
• Maintained daily reports and advised executive leaders in decision-making processes.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Went above and beyond with the use of Excel and Google Sheets.
• Rescheduled client appointments.
• Successfully followed up with clients.

• Taking calls for over 15 companies that InfoCision has contracts with.
• Top sales representative for the company
• Excels in unlocking accounts, resetting passwords, troubleshooting, answering questions, and helping with technical issues
• Provides suggestions to the company based on customer feedback.
• Providing feedback about errors in client programs or areas that need improvement
• Scheduling appointments
• Wide range of different types of calls handled such as such as customer service, sales, high-end security enrollment, and various fundraising calls.
• Documented and detailed calls and complaints using call center's database.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Answered over 60 calls per shift to meet fast-paced call center demands.
• Resolved concerns with products or services to help with retention and drive sales.
• Described product highlights and benefits to help guide purchasing decisions.
• Responded to customer comments and questions via LiveChat during shifts.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Contributed to company achieving and holding industry-leading customer service ratings.
• Educated customers on current promotions, upgrades or new offerings available under current plan.
• Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
• Recommended products to customers, thoroughly explaining details.
• Responded proactively and positively to rapid change.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Met customer call guidelines for service levels, handle time and productivity.
• Maintained up-to-date knowledge of product and service changes.
• Handled over 60 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
• Surpassed sales goals through implementation of effective marketing strategies.

• Social Media Posts and Engagement
• Creating and posting paid advertisements
• Moderating Twitch Chats and engaging with the viewers in chat
• Managing sponsorships
• Using analytics to improve subscribers, viewers, and followers