John Doty
Mount Carmel,TN
Summary
Highly experienced Inside Sales Representative known for being motivated to provide the highest quality customer experience. Strong administrative and organizational skills. Dedicated to increasing customer satisfaction and retention through efficient and accurate problem resolution. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
12
12
years of professional experience
Work History
Inside Sales Representative
Wesco Distribution Inc.
2022.06 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
- Collaborated with outside sales representatives and other team members to generate leads and close sales.
- Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.
- Optimized inventory management by implementing just-in-time purchasing strategies, reducing stock holding costs without compromising on availability.
Customer Specialist
CarMax
2022.01 - 2022.06
- Verified accuracy of customer account information and updated when necessary.
- Responded to customer inquiries via phone, email, and web-based platforms.
- Directed customers to appropriate departments for additional support.
- Provided customers with detailed information on company products, services and materials.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Associate
Lowes Home Improvment
2021.09 - 2022.01
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Resolved concerns with products or services to help with retention and drive sales.
- Offered basic technical support for clients on wide range of company products.
Retail Sales Representative
AT&T
2019.11 - 2021.01
- Welcomed customers and provided assistance in locating and purchasing products.
- Increased sales by offering advice on purchases and promoting additional products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Maintained customer satisfaction with quick and professional handling of product returns.
Solution’s Specialist
Verizon
2014.01 - 2019.03
- Team Leadership - Led the Revenue Team for 3 years
- Training and Staff Development - Trained staff on new technology based products and online programs and store promotions
- Conflict Resolution - Deescalated situations with upset customers daily by providing solutions to their product and services issues through Effective Communication
- Customer Service - Consistently satisfied customers in their device and service selection while meeting sales goals in multiple metrics
- Followed all company policies and procedures to deliver quality work.
- Provided personalized customer service by greeting each customer, assisting with purchases, suggestively selling and making sure all mobile products are available.
Sales Representative
Sprint by Wireless Express
2013.01 - 2014.01
- Inventory Management - Accurately recorded monthly full store inventory
- Training and Staff Development - mentored new hires in company culture and sales strategies
- Customer Service - Increased standings in Key Performance Indexes including Insurance, customer satisfaction, and revenue
Education
BS - Business Administration
East Tennessee State University
Skills
- Calm and Professional Under Pressure
- Customer Account Management
- Courteous with Strong Service Mindset
- POS Systems and Ordering Platforms
- Building Customer Trust and Loyalty
- Data Entry and Maintenance
- Issue and Complaint Resolution
- Multitasking and Prioritization
- Strong Analytical and Problem Solving Skills
- Attention to Detail
- Exceptional customer service
- Order Management
Timeline
Inside Sales Representative
Wesco Distribution Inc.
2022.06 - Current
Customer Specialist
CarMax
2022.01 - 2022.06
Customer Service Associate
Lowes Home Improvment
2021.09 - 2022.01
Retail Sales Representative
AT&T
2019.11 - 2021.01
Solution’s Specialist
Verizon
2014.01 - 2019.03
Sales Representative
Sprint by Wireless Express
2013.01 - 2014.01
BS - Business Administration
East Tennessee State University
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