John Dow
Kailua kona,Hawaii
Summary
Polished professional with many years of experience offering leadership to security teams and operational support. Diligently trained, evaluated, and mentored staff while boosting client satisfaction by driving improvements and resolving issues personally. Created detailed reports and worked closely with company leaders to enhance security services. Displayed exceptional communication and time management skills.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Assistant Security Manager
Royal Kona Resort
Kailua-Kona, Hawaii
09.2024 - 01.2025
- Coordinated with local law enforcement agencies on security matters.
- Supervised property entrances and exits and monitored employee safety.
- Developed, implemented, and maintained security policies, procedures, and protocols.
- Developed and implemented training procedures for newly hired personnel.
- Maintained records of all security activities as required by law or company policy.
- Recommended equipment and services to improve facility and network security.
- Coordinated with law enforcement and emergency responders during security incidents.
- Conducted regular patrols around the premises to monitor any unusual activity.
- Aided operations and conducted inspections through mobile and foot patrol of properties.
- Managed staff schedules for shifts and events to minimize overtime costs.
- Strengthened emergency preparedness and immediate responses while commanding oversight and maintenance of safety inventory and equipment.
- Evaluated daily activity, incidents and irregularities and recorded equipment and property damage, theft, and presence of unauthorized persons.
- Reviewed incident reports submitted by Security Officers for accuracy.
- Carried out routine inspections of sites to observe activities and compliance with rules and procedures.
- Responded quickly to alarms or emergencies reported by staff members.
- Attentively monitored closed-circuit television footage to check for visible suspicious activity.
- Monitored and assisted guests who contracted COVID-19, ensuring their safety and compliance with health protocols.
- Periodically reviewed existing policies and procedures and made recommendations to improve security.
Security Officer
Royal Kona Resor
Kailua-Kona, Hawaii
03.2019 - 09.2024
- Monitored premises and recorded activity in daily officer reports.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Assisted with crowd control during large events held at the facility.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Provided escorts for visitors as needed throughout the facility.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Completed incident reports to record security or loss prevention incidents.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Guarded restricted areas to prevent unauthorized entry.
- Observed patrons and customers to quickly address security situations.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Coordinated with law enforcement and emergency respondents during incidents and emergencies.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Performed first aid and CPR when necessary during emergency situations.
- Patrolled crowds during events to preserve order and promote security.
Security Patrol Officer
Jan Guard Security Services
Kailua-Kona, Hawaii
07.2018 - 02.2019
- Conducted routine property sweeps for private businesses within Kailua-Kona and surrounding districts.
- Acted as liaison between business clientele and authorities to report unlawful activities on properties, ensuring timely and accurate communication.
- Controlled and maintained assigned equipment. Maintained the patrol vehicle with access to the business account for fueling, ensuring all records and transactions were accurately documented.
- Ensured timely opening and closing of local State beach parks under state contract.
- Authorized to open and close the local branch office, ensuring security protocols were strictly followed.
- Handled diverse situations with criminal offenders, utilizing conflict resolution skills to maintain order.
Groundskeeper
King Kamehameha's Kona Beach Hotel
Kailua-Kona, Hawaii
01.2007 - 03.2017
- Instrumental in landscape design and lawn replacement after a tsunami struck in 2011 and destroyed much of the landscape.
- Assisted with the setup and breakdown of outdoor events, ensuring grounds were prepared and restored.
- Disposed of yard waste materials such as leaves, branches, grass clippings in an environmentally friendly manner.
- Operated various equipment, such as lawnmowers, hedge trimmers, and leaf blowers.
- Performed minor repairs to irrigation systems, sprinklers, and other landscaping tools.
- Operated a variety of power and hand tools in the maintenance of green spaces.
- Provided recommendations for landscape improvements and enhancements.
- Planted trees, shrubs, bushes and flowers in decorative planters and displays.
- Ensured proper use of fertilizers and pesticides in accordance with safety regulations.
- Assisted in planning new landscaping projects including designing flower beds and selecting plants that are appropriate for the area's climate conditions.
- Checked machinery and performed routine maintenance to prevent malfunction.
- Collected debris from walkways and parking lots on a daily basis.
- Pruned trees and trimmed bushes and hedges to keep grounds neat and inviting.
- Served as Union Shop Steward, acting as liaison with upper management to resolve low-level grievances.
Grounds and Janitorial Services
Absolutely Clean Cleaners
Kailua-Kona, Hawaii
06.2007 - 03.2009
- Sole proprietor business owner, working under my GE license W 84375195-01, registered in the state of Hawaii.
- Performed daily janitorial services for the Hilo Hattie store in Kailua, Kona.
- Performed weekly janitorial services for the Island Chevrolet dealership in Kailua Kona.
- Provided landscaping services for several private residences.
- Maintained account invoices, dealt directly with private homeowners, and business managers to negotiate contracts, and provided tailored services for individual accounts.
- Dissolved business after the economic crisis caused my commercial accounts to file for bankruptcy, dragging me into their quagmire of court proceedings and forcing me to spend time and money that did not equal the value of the outcome.
Bank Branch Supervisor
American Savings Bank
Kailua-Kona, Hawaii
03.2003 - 08.2006
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Provided support to bank personnel in resolving customer inquiries.
- Served as a liaison between customers and upper management when needed for complex matters or disputes resolution.
- Supported outside sales force in servicing and obtaining new business.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Resolved customer complaints promptly and efficiently while ensuring excellent customer service standards.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Resolved repetitive account issues through one-on-one client interactions, enhancing customer satisfaction.
- Managed daily branch opening and closing operations.
Financial Sales Associate
Merrill Lynch
New York, NY
01.1996 - 04.2001
- Managed sales and accounts for high-net-worth clients at Merrill Lynch's World Financial Center office in New York City.
- Processed client transactions including deposits, withdrawals, trades and transfers accurately and efficiently.
- Discussed client financial options to keep customers informed regarding transactions.
- Collaborated with internal departments such as operations, accounting, to resolve customer queries.
- Reviewed customer accounts regularly to ensure compliance with industry regulations.
- Completed sales order tickets and processed client-requested transactions.
- Performed administrative duties such as filing documents, preparing correspondence.
- Analyzed customer requirements and recommended efficient investment products.
- Established relationships with customers by providing personalized service and advice.
Weekend Manager
Benchmark Flight Center
Hilo, Hawaii
10.1994 - 05.1995
- Organized aerial tours and matched pilots with schedules based on availability.
- Assigned work and monitored performance of project personnel.
- Responded promptly to customer inquiries and complaints.
- Maintained a safe and clean working environment according to Occupational Safety and Health Administration regulations.
- Processed payroll and managed distribution efficiently.
- Managed inventory by restocking merchandise and processing sales, ensuring smooth store operations.
- Coordinated student air time and testing schedules efficiently.
- Managed the daily operations of the store including opening and closing procedures.
- Earned commission by successfully upselling tour packages and negotiating with potential clients.
Administrative Assistant
Merrill Lynch
New York, New York
07.1987 - 04.1994
- Developed a high standard of client services.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Developed and maintained filing systems for confidential documents and records.
- Handled confidential documents in an organized fashion according to established protocol.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Facilitated communication between different departments within the organization.
- Answered questions from customers regarding products and services offered by the company.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
Education
GED -
William Floyd High School
Mastic, NY06-1986
Some College (No Degree) - Writing Development
New School
New York, NYSome College (No Degree) - Writing Development
New York University
New York, NYSkills
- Goal oriented
- Security team leadership
- Emergency response
- Customer relations
- Dedicated team player
- Approachable
- Excellent time management skills
- Multi-tasking
Affiliations
- Enjoy a wide range of outdoor activities with my family
- Avid sports fan
- Enjoying reading on a wide range of subjects
Accomplishments
- achieved multiple customer service awards in the companies I have worked for over time
- Published author
Certification
- Current guard card, valid until 2027
- current CPR card, valid until 2027
Timeline
Assistant Security Manager
Royal Kona Resort
09.2024 - 01.2025
Security Officer
Royal Kona Resor
03.2019 - 09.2024
Security Patrol Officer
Jan Guard Security Services
07.2018 - 02.2019
Grounds and Janitorial Services
Absolutely Clean Cleaners
06.2007 - 03.2009
Groundskeeper
King Kamehameha's Kona Beach Hotel
01.2007 - 03.2017
Bank Branch Supervisor
American Savings Bank
03.2003 - 08.2006
Financial Sales Associate
Merrill Lynch
01.1996 - 04.2001
Weekend Manager
Benchmark Flight Center
10.1994 - 05.1995
Administrative Assistant
Merrill Lynch
07.1987 - 04.1994
GED -
William Floyd High School
Some College (No Degree) - Writing Development
New School
Some College (No Degree) - Writing Development
New York University
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