Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Clearance
Timeline
Generic

John Dowling

Eldersburg,MD

Summary

Seasoned Operations Manager and talented leader with 20+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Analytics and Production (A&P) Operations Manager

Boeing
03.2022 - Current
  • Manages employees and programs to evaluate customer and operational needs to define performance requirements, integrate technical parameters and assure compatibility of all physical, functional and program interfaces
  • Provides analyses for affordability, reliability, maintainability, survivability, vulnerability, regulatory, and product assurance to meet customer needs and mission success
  • Leads, designs and researches solutions to meet requirement methodologies and to mitigate assessment findings
  • Creates and implements strategic approaches for program and business area decisions
  • Manages employees and programs to evaluate customer and operational needs to define performance requirements, integrate technical parameters and assure compatibility of all physical, functional and program interfaces
  • Provides analyses for affordability, reliability, maintainability, survivability, vulnerability, regulatory, and product assurance to meet customer needs and mission success
  • Leads, designs and researches solutions to meet requirement methodologies and to mitigate assessment findings
  • Creates and implements strategic approaches for program and business area decisions
  • Works with client leadership representatives on requirements and deliverables
  • Provides solutions for client software needs and challenges
  • Provide leadership and development oversight for members of the engineering team
  • Promote the technical and professional development of assigned employees
  • Track and communicate the status of metrics that demonstrate a goal for delivered work products
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Analyzed and reported on key performance metrics to senior management.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with external vendors and suppliers.
  • Developed and implemented strategies to maximize customer satisfaction.

TAC Chief Engineer

Boeing
10.2010 - 03.2022
  • Integrates technical parameters and assures compatibility of all physical, functional and program interfaces
  • Manages and maintains over 100 data feed sources for multiple server clusters
  • Performs various analyses for affordability, safety, reliability, maintainability, testability, integration, survivability, vulnerability, security, and optimization
  • Technical Lead for Tier 2 and Tier 3 Support on TAC and Midpoint systems
  • Linux system administration, file management, and resource management
  • Established procedures for corrective and preventive maintenance.
  • Managed and scheduled equipment and system preventive maintenance programs to verify contractual compliance.
  • Conducted routine and ongoing assessments of system operations by performing tests, rounds and analyzing data.
  • Led a team of engineers to successfully complete complex projects within budget and schedule constraints.
  • Mentored junior engineers, providing guidance on best practices and technical expertise for professional growth.
  • Researches and resolves system software problems efficiently and accurately while adhering to internal software management standards and procedures.

Ground Systems Engineer

Northrop Grumman
11.2004 - 10.2010
  • Plans, tests, install, and integrate new and upgraded versions of relevant operating systems on organizational computer systems, all third-party software components, and subsystems
  • UNIX system administration, file management, and resource management
  • Created a training plan to assist new and current employees
  • Tests and integrates software and hardware
  • Developed several scripts and GUIs to automate routine processes
  • Assist in the development of project plans, system concept of operations and briefings
  • Researches and resolves system software problems efficiently and accurately while adhering to internal software management standards and procedures
  • Knowledge of common protocols like SMTP, SSH, TCP/IP and FTP
  • Supported system users, educating employees on troubleshooting and problem-solving protocols.
  • Collaborated with executive team to define business requirements and systems goals.
  • Suggested system updates or changes after conduct in-depth technical reviews.
  • Knowledge of HP OpenView, Networker and ISQL
  • Responsible for training of new employees
  • Maintain and support Unit Qualification Training Suite
  • Manage and maintain the schedule for an 18-person team for 4 locations for 24/7 Operations Support.
  • Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
  • Documented system configuration, mapping and processes.

System Administrator

Wyoming Air National Guard
05.2000 - 05.2008
  • Plans, tests, install, and integrate new and upgraded versions of relevant operating systems on organizational computer systems, all third-party software components, and subsystems
  • UNIX (Solaris) system administration, file management, and resource management
  • Develops test plans and procedures
  • Created a training plan to assist new and current employees
  • Tests and integrates software and hardware
  • Considerable knowledge of UNIX operating systems
  • Developed several scripts and GUIs to automate routine processes
  • Functional and technical experience in UNIX, hardware (SUN) and software (Solaris)
  • Supported operations and computer systems for a MCCC squadron.
  • Worked with users to determine areas of technology in need of improved usability.
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.

Education

AA - Information Technology - Software Engineering

University of Phoenix

Skills

  • Business Planning
  • Process Improvement
  • Program Administration
  • Organizational Management
  • Performance Reporting

Accomplishments

  • Boeing Intelligence and Analytics 2021 Leadership Award winner
  • Implemented strategic efficiency initiatives resulting in a 10% reduction in operational costs by leveraging performance metrics to identify areas for improvement, streamline processes, and optimize resource allocation, leading to substantial savings and enhanced overall productivity

Certification

  • Comptia Security Plus Certification
  • E3ABR3C031 Apprentice Communications-Computer System Operations Specialist
  • 3C051A Communication-Computer System Operations
  • 3C051B Communication-Computer System Operations
  • MIT Certification Tackling the Challenges of Big Data
  • MS certified - 2400 Implementing and Managing Microsoft Exchange Server 2003
  • SGI certified - Introduction to IRIX / SGI Education Services
  • SUN certified - Shell Scripting

Clearance

Top Secret with SCI access and SCI Polygraph

Timeline

Analytics and Production (A&P) Operations Manager

Boeing
03.2022 - Current

TAC Chief Engineer

Boeing
10.2010 - 03.2022

Ground Systems Engineer

Northrop Grumman
11.2004 - 10.2010

System Administrator

Wyoming Air National Guard
05.2000 - 05.2008

AA - Information Technology - Software Engineering

University of Phoenix

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John Dowling