John D. Robinson
Westfield,US
Summary
Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Safety Manager
TITAN ROOFING, INC
09.2019 - Current
- Responsible for maintaining and promoting a safe accident-free work environment for all Titan Roofing, Inc employees
- Independently conduct daily site inspections, training of employees in all areas of safety, enforcing company policies as well as all OSHA regulations
- Conduct accident investigations; creating corrective actions when a safety issue arises
- Responsible for conducting new hire orientations for all new employees
- Responsible for managing multiple site operations spanning all of New England
- Actively mentors, coaches and provides guidance to developing team members within the organization
- Assist Project Management team in developing a work-related injury prevention plan based on loss data and cause analysis
- Develop a culture where all individuals and teams provide positive input into SH&E management in their workplace
- Develop a paperwork management system to track training records to track all safety training initiatives conducted personally or by outside consultants/vendors
- Collaborated with management to develop company-wide safety policies, procedures, and guidelines.
- Conducted thorough accident investigations to identify root causes and prevent future occurrences.
Restaurant Manager
Scoreboard Sports Bar & Grill
01.2019 - 10.2019
- Organized and delegated tasks to staff members, monitored performance and provided constructive feedback
- Created innovative marketing campaigns to increase customer loyalty
- Facilitated regular meetings with staff members to discuss progress towards goals
- Reviewed menus and analyzed recipes to assess labor and overhead costs
- Maintained a high level of customer service by addressing patron complaints promptly and professionally
- Investigated and resolved complaints regarding food quality and service
- Resolved conflicts between staff and customers in a timely manner
- Monitored restaurant equipment to schedule maintenance and repairs
- Developed menus that incorporated seasonal ingredients while staying within budget parameters
- Greeted guests, escort them to seats and present them with menus and wine lists
- Coordinated with service providers to address equipment maintenance and waste removal
- Processed payments from customers in accordance with established payment methods
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
Insurance Sales Producer
Robinson Assurance, LLC.
08.2018 - 03.2019
- Processed payments from customers in accordance with established payment methods.
- Ensured that policy requirements were fulfilled, including any necessary medical examinations and completion of appropriate forms.
- Conducted research on current trends in the insurance industry to identify new opportunities for growth.
- Analyzed market conditions using demographic data and competitor analysis techniques to create affective strategies for product placement.
- Organized and maintained accurate client records, ensuring quick access to essential information for enhanced efficiency in sales and service delivery.
Retail Account Specialist
Southern Glazer's Wine & Spirits
05.2015 - 09.2018
- Built and established strong relationships with customers, enabling long-term partnerships.
- Attended industry events and conferences to attract potential customers and increase brand awareness.
- Arranged in-person meetings and visited with clients to improve success of sales pitches.
- Trained new employees on company policies and strong sales techniques.
- Generated leads and located opportunities for market expansion and business growth.
- Evaluated client feedback to brainstorm ways to improve products and provide quality customer service.
- Conducted training sessions for store personnel on company products and services.
- Cold called potential customers to generate leads.
- Monitored competitor trends and market shifts to maintain company relevance.
- Built and maintained pipeline that supported monthly, quarterly and annual goals.
- Represented brand during special events, customer interactions and sales.
- Updated and expanded client databases within assigned territory.
- Utilized data analysis techniques to develop reports on customer buying patterns.
- Highlighted new products and company promotions during sales pitches.
- Drafted comprehensive proposals outlining strategies for increasing sales volume.
- Developed marketing campaigns tailored towards specific target audiences.
- Participated in ongoing training to enhance own job skills and knowledge.
Bartender
Scores Sports Bar & Grill
05.2013 - 05.2015
- Worked closely with wait staff to communicate customer needs during busy shifts.
- Utilized strong salesmanship skills to upsell drinks and appetizers.
- Inventoried supplies regularly to ensure adequate stock levels for peak hours of operation.
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Created unique promotional strategies to draw in new customers during slow times at the bar.
- Created new and exciting cocktails and beverages based on item availability and seasonal interest.
- Assisted in developing weekly drink specials that promoted sales growth.
- Assessed bar inventory and completed requisition sheets to restock supplies.
- Arranged bottles and glasses to create attractive displays.
- Trained and mentored new team members in proper bar operations.
- Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner.
- Prepared alcoholic beverages promptly according to recipes or customer specifications.
- Took beverage orders from guests and delivered drinks within reasonable time frames.
- Established a rapport with regulars through friendly conversation.
- Identified potential issues related to intoxication levels among customers and took appropriate action when necessary.
- Displayed and retained extensive knowledge of liquor, wine, and beer.
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills.
Technical Recruiter
WorkBeast, LLC.
09.2012 - 05.2015
- Cold called potential customers to generate leads
- Monitored competitor trends and market shifts to maintain company relevance
- Built and maintained pipeline that supported monthly, quarterly and annual goals
- Represented brand during special events, customer interactions and sales
- Updated and expanded client databases within assigned territory
- Utilized data analysis techniques to develop reports on customer buying patterns
- Obtained information on work history, training, education, and job skills
- Utilized applicant tracking system to initiate, edit and post job requisitions
- Evaluated applicant qualifications and eligibility for specified licensing, according to established guidelines and designated licensing codes
- Qualified job applicants and referred them to managers, making hiring recommendations when appropriate
Life Insurance Sales Agent
Northwestern Mutual
10.2011 - 09.2012
- Researched, analyzed, and evaluated customer's financial goals to recommend appropriate life insurance policies
- Maintained an organized filing system for client records
- Developed marketing strategies to compete with other individuals and companies who sold insurance
- Created presentations to educate clients on the benefits of various types of coverage plans
- Increased life insurance policy sales by developing strong relationships with clients and understanding their unique needs.
- Ensured the highest level of ethical conduct and professionalism in all client interactions, fostering trust and credibility within the community.
Safety Coordinator
True Blue Environmental
06.2011 - 08.2011
- Investigated accidents to determine fault and recommend corrective actions accordingly.
- Assisted in the investigation of incidents to determine root causes and develop affective counter measures to prevent recurrence.
- Provided new-employee health and safety orientations and developed materials for these presentations.
- Inspected specified areas to ensure presence of fire prevention equipment, safety equipment, and first-aid supplies.
- Prepared comprehensive written reports of notable events to maintain records.
- Investigated adequacy of ventilation, exhaust equipment, lighting and other conditions affecting employee health, comfort, and performance.
- Maintained and updated emergency response plans and procedures.
- Investigated workplace incidents and accidents and reported findings to management.
- Prepared detailed reports outlining findings from workplace investigations.
Education
Bachelor of Science - Business Management
Keene State College
Keene, NH05.2010
Bachelor Of Science (B.S.) - Occupational Health And Safety And Applied Science
Keene State College
Keene, NH05.2011
Skills
- Time Management
- Sales Expertise
- Customer Service
- Sales Trends
- Product and Service Sales
- Verbal Communication
- Guest Relations
- Multitasking Strengths
- Social Perceptiveness
- Market Research
- Listening Skills
- Key Account Generation
- Strategic Planning
- Sales and Marketing
Certification
- OSHA 30 Hour
- OSHA 40 Hour Hazwoper
- Certified Forklift Trainer
- First Aid, CPR & AED
Timeline
Safety Manager
TITAN ROOFING, INC
09.2019 - Current
Restaurant Manager
Scoreboard Sports Bar & Grill
01.2019 - 10.2019
Insurance Sales Producer
Robinson Assurance, LLC.
08.2018 - 03.2019
Retail Account Specialist
Southern Glazer's Wine & Spirits
05.2015 - 09.2018
Bartender
Scores Sports Bar & Grill
05.2013 - 05.2015
Technical Recruiter
WorkBeast, LLC.
09.2012 - 05.2015
Life Insurance Sales Agent
Northwestern Mutual
10.2011 - 09.2012
Safety Coordinator
True Blue Environmental
06.2011 - 08.2011
Bachelor of Science - Business Management
Keene State College
Bachelor Of Science (B.S.) - Occupational Health And Safety And Applied Science
Keene State College
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