Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
References
Timeline
Manager
John D. Royalty

John D. Royalty

Houston

Summary

Experienced Operations Manager and U.S. Army Veteran with a robust background in leading program administration, team development, and sales. Demonstrated skills in optimizing processes and managing resources to boost productivity, customer service, and reduce costs. Successful in implementing innovative solutions and cost-saving strategies while leading diverse teams. Committed to enhancing business performance through strategic planning and operational excellence.

Overview

25
25
years of professional experience

Work History

Area Operations Manager

United Service Organizations (USO)
Houston, Texas
05.2022 - 12.2024
  • Directed daily operations across four high‑volume USO centers, ensuring that budget targets were met and facilities were maintained to high standards.
  • Developed strategies to increase client engagement and donations; oversaw planning and evaluation of 300+ programs and events to support military service members and their families.
  • Recruited, trained, coached, and evaluated six staff and hundreds of volunteers, achieving an 85 % retention rate and fostering a positive service culture.
  • Designed and executed multi‑channel marketing campaigns; managed website content and social‑media accounts to boost visibility and donations.
  • Collaborated with senior leadership to implement process improvements and cost‑saving initiatives while maintaining service quality.

Center Operations Supervisor

United Service Organizations (USO)
Houston, Texas
03.2018 - 05.2022
  • Managed day‑to‑day operations of two hospitality centers, delegating tasks, tracking budgets, and ensuring adequate staffing during peak periods.
  • Coordinated donation drives, prepared weekly financial reports, and maintained volunteer schedules for more than 250 volunteers.
  • Delivered comprehensive training to staff and volunteers to ensure consistent, high‑quality customer service; recognized with multiple “Kudos” and “USOVation” awards.
  • Streamlined logistical processes and resource allocation, raising operational efficiency by at least 25 %.
  • Checked facility, employee work, and service levels to maintain compliance with the high company and industry standards.

Inside Sales Associate

O'Connor and Associates
Houston, Texas
09.2017 - 03.2018
  • Built and maintained customer relationships by understanding client needs, recommending appropriate products, and providing prompt, friendly service.
  • Improved customer retention by 10 % through proactive follow‑ups and personalized technical support.
  • Advised team members on computer equipment and technical services to increase sales and enhance customer satisfaction.

Abrams Tank Operator, Maintenance and Operations Manager

United States Army
Multiple Locations
03.2000 - 02.2017
  • Supervised and mentored teams ranging from 10 to over 2,500 personnel; provided monthly counseling and professional development training.
  • Maintained operational readiness of equipment worth over $18 million with zero property losses through rigorous preventive maintenance and meticulous record keeping.
  • Designed risk management plans and safety procedures for high‑risk gunnery ranges; orchestrated 400+ training events without any safety incidents.
  • Planned staffing and placement in alignment with succession plans and processed over 200 specialty job requests with zero errors.
  • Created and maintained classified databases; analyzed data to develop reports and presentations for senior leadership.

Education

Bachelor's degree - project management

Colorado Technical University
01.2023

Associate of Science - Applied Technology

Central Texas College
05-2016

Skills

  • Operational management and leadership
  • Sales and budgeting
  • Staff training and mentoring
  • Scheduling and program management
  • Technical troubleshooting and repair
  • Conflict resolution and coaching
  • Vehicle maintenance and support
  • Data analysis
  • Customer relationship management
  • Problem solving
  • Team building
  • Communication skills
  • Supervisory experience
  • Facility management

Accomplishments

  • Multiple awards and recognition while working for the USO
  • Numerous meritorious medals while serving in the US Army

References

References available upon request.

Work Type

Full Time

Work Location

On-SiteHybrid

Timeline

Area Operations Manager

United Service Organizations (USO)
05.2022 - 12.2024

Center Operations Supervisor

United Service Organizations (USO)
03.2018 - 05.2022

Inside Sales Associate

O'Connor and Associates
09.2017 - 03.2018

Abrams Tank Operator, Maintenance and Operations Manager

United States Army
03.2000 - 02.2017

Bachelor's degree - project management

Colorado Technical University

Associate of Science - Applied Technology

Central Texas College

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