Summary
Overview
Work History
Education
Skills
Timeline
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Robert Anthony Munoz

Sales Associate
Los Angeles,CA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.


Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

13
13
years of professional experience

Work History

Sales Associate

Bloomingdales Dept. Store
Newport Beach, CA
05.2023 - 01.2024
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.

Sales Associate /Customer Service Representative

T-Mobile
09.2022 - 11.2022
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Sales Associate - New & Used Vehicles

Delano Chevrolet, Buick, GMC
04.2022 - 05.2022
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Answered telephone and email inquiries from potential customers.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Developed successful sales strategies to maximize customer satisfaction and profit.

Hotel Front Desk Agent

Hyatt Place
02.2022 - 03.2022
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees, and payments.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Resolved service-related problems and documented actions in system.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Confirmed relevant guest information and payment methods to prevent fraud.

Sales Associate - New & Used Vehicles

Cardinale Way Volkswagen, Porsche, Audi
11.2016 - 08.2020
  • Reviewed and executed confidential documents, contracts and disclosures.
  • Established positive flow of communication with agents, clients and personnel involved in closing transactions.
  • Prepared and presented contracts and other legal documents to clients.
  • Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and financing.
  • Developed new business and managed new and existing clients.
  • Coordinated appointments in-person and on-line to show customers / buyers prospective new or used vehicles.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.

Sales Associate /Cashier Specialist

Macys Department Store
09.2014 - 10.2016
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.

Sales Associate /Cashier Specialist

Shell Corporation
03.2011 - 09.2015
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.

Education

High School Diploma -

Saugus High School
Saugus, CA
08.2003

Skills

  • Information Updates
  • Greet customers and handle requests for products
  • Received intense and extensive sales and customer service training on a daily basis
  • Strived for expert sales strategies and techniques using exemplary product knowledge information
  • Treats each client /customer with the upmost respect and patience while interacting with them

Timeline

Sales Associate

Bloomingdales Dept. Store
05.2023 - 01.2024

Sales Associate /Customer Service Representative

T-Mobile
09.2022 - 11.2022

Sales Associate - New & Used Vehicles

Delano Chevrolet, Buick, GMC
04.2022 - 05.2022

Hotel Front Desk Agent

Hyatt Place
02.2022 - 03.2022

Sales Associate - New & Used Vehicles

Cardinale Way Volkswagen, Porsche, Audi
11.2016 - 08.2020

Sales Associate /Cashier Specialist

Macys Department Store
09.2014 - 10.2016

Sales Associate /Cashier Specialist

Shell Corporation
03.2011 - 09.2015

High School Diploma -

Saugus High School

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Robert Anthony MunozSales Associate