John Dulmage
Hartland
Summary
Customer service and sales professional prepared to drive impactful results. Proven ability to foster strong client relationships, resolve issues efficiently, and adapt to evolving needs. Skilled in communication, problem-solving, and teamwork, ensuring reliable collaboration and goal achievement.
Overview
12
12
years of professional experience
Work History
Patient Access Representative
Conifer Healthcare Solutions
10.2024 - 07.2025
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
Postal Service Clerk
United States Postal Service, USPS
04.2024 - 10.2024
- Streamlined package handling processes for improved delivery times and reduced damage incidents.
- Handled fragile or hazardous items carefully, adhering to established safety protocols.
- Identified areas of operational inefficiency, suggesting actionable improvements that led to enhanced productivity among staff members.
- Coordinated closely with mail carriers to ensure timely distribution of packages, enhancing overall reliability of service.
Lecturer
Norwich University
09.2013 - 06.2023
- Cultivated critical thinking skills through challenging assignments that required analysis, synthesis, and evaluation of information from various sources.
- Developed strong relationships with colleagues, collaborating on curriculum development and sharing best practices in teaching strategies.
- Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
- Selected and designed lesson plans and curriculum to meet academic objectives.
Education
Bachelor of Science - Applied Psychology
Norwich University
Northfield, VT05-2012
Skills
- Customer service
- Multitasking and organization
- Phone and email etiquette
- Problem-solving
- Team collaboration
- Quality assurance
- Relationship building
- Flexible schedule
- Conflict resolution
- Information collection
Timeline
Patient Access Representative
Conifer Healthcare Solutions
10.2024 - 07.2025
Postal Service Clerk
United States Postal Service, USPS
04.2024 - 10.2024
Lecturer
Norwich University
09.2013 - 06.2023
Bachelor of Science - Applied Psychology
Norwich University
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