John Dume
Boca Raton,USA
Summary
Offering excellent interpersonal skills and a genuine interest in the coffee industry, eager to learn and develop in a fast-paced environment. Contributes to a team-oriented setting and maintains a high standard of cleanliness and organization. Ready to use and develop communication and customer service skills in any new role you'll throw at me.
Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.
Overview
4
4
years of professional experience
Work History
Midshift Barista
Courtney Marks
10.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
Barista and Host
Vons Coffee Shop
03.2022 - 08.2023
- I responded quickly and effectively to orders helping in matters of the kitchen with beverages and helping with matters of sanitation to make sure the stations were clean for inspection. I would help with customer service helping in tense matters.
- Led monthly coffee tasting events to educate customers on different coffee varieties and brewing methods, increasing sales of premium products.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned special recipe items and seasonal offerings to best meet customer needs.
Education
International Business
Florida Atlantic University
05-2028
Skills
- Friendly and outgoing
- Team player
- Problem-solving
- Cleanliness
- Adaptive and creative
- Order taking
- Decision-making
- Espresso machine operation
- Safe food handling
- Hospitality service expertise
- Inventory management
- Espresso preparation
- Food running
- Conflict mediation
- Cooking
Languages
English (fluent)
Timeline
Midshift Barista
Courtney Marks
10.2024 - Current
Barista and Host
Vons Coffee Shop
03.2022 - 08.2023
International Business
Florida Atlantic University
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