JOHN DUNGAN

• Streamlined maintenance processes for increased efficiency and reduced downtime.
• Contributed to revenue generation by upselling additional services when appropriate based on client needs assessments.
• Consistently met deadlines by prioritizing tasks according to urgency and importance.
• Conducted quality assurance checks on completed repairs before returning vehicles to customers.

I was a diamond dealer technician for a Newmar company. The only Diamond dealership for service on the East Coast. We were then acquired by General RV Corporation, where I was employed both as a shop foreman and a lead technician

Worked at Featherlite during acquisition by La Mesa.

Opened and ran a new dealership for RV one. I I maintain employee and employer confidence and ability. Was 3rd and command of entire dealership

• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Hired, trained and supervised team of service staff members to meet business goals.

Diagnose and repair luxury coaches with value in excess of $2 million. Specializing Specializing in high-end electrical and various operating systems

• Installed newly purchased equipment in recreational vehicles.
• Increased workshop efficiency by streamlining processes and implementing best practices in RV servicing.
• Maintained strong knowledge and understanding of applicable government regulations and company operating procedures.
• Assisted management in developing preventative maintenance schedules for clients'' RVs, ensuring longevity of their vehicles'' lifecycle.

• Improved customer satisfaction by diagnosing and repairing various RV issues in a timely manner.
• Facilitated seamless communication channels between technicians, service advisors, and management to ensure the timely completion of tasks and overall operational efficiency.
• Streamlined repair processes by maintaining thorough documentation of work performed on each RV service order.
• Optimized workflow efficiency by coordinating effectively with service advisors during scheduling and prioritization of tasks.

• Performed efficient setup of advanced equipment for recreational vehicles.
• Boosted productivity through adoption of streamlined methods for workshop tasks.
• Ensured compliance with government regulations and company procedures.
• Participated in the development of proactive maintenance plans for clients' RVs, extending their operational lifespan.