John Dunn
Jackson,TN
Summary
Adept at leading teams to success, I significantly enhanced customer relations at Serra of Jackson through strategic communication and problem resolution. My expertise in operations management and leadership, coupled with a knack for developing strong client and vendor relationships, ensures long-term success and loyalty. Achievements include high client retention and employee satisfaction, showcasing my operational and interpersonal skills.
Overview
21
21
years of professional experience
Work History
General Manager
Serra of Jackson
07.2000 - 01.2021
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Education
Bachelor of Arts - Marketing
University Maryland
European Division/Global Campus07.1978
Skills
Leadership and team building
Problem Resolution
Operations Management
Team Player
Improved Customer Relations through improved communications with customers
Accomplishments
Met all General Motors "Standards For Excellence" this program is based strictly on surveys received from your customers from sales and service. Becoming the No.1 In the GM Memphis Region for 15 years consecutively.
Timeline
General Manager
Serra of Jackson
07.2000 - 01.2021
Bachelor of Arts - Marketing
University Maryland