John Dunne

Respond to all reported damages to National Grid utilities. Collect information as to the root cause of the reported damage, including the contractors operating information, if they were working with a valid 811 markout ticket, what type of utility that was damaged and how it was damaged. Take photos of the worksite showing the damaged utility and any markouts that were performed to show if the markouts were performed correctly. Work closely with the National Grid damage prevention team to confirm all information, and then write a report of the incident to be submitted to National Grid damage prevention team, and Premier I&E management team.

• Conducted underground utility locating using electromagnetic equipment to prevent damage during excavation.
• Collaborated with contractors and project managers to provide accurate utility maps and reports.
• Trained new team members on safe locating practices and equipment usage to enhance operational efficiency.
• Maintained detailed records of utility locations, ensuring compliance with industry regulations and standards.
• Mentored junior locators, fostering skill development in advanced locating techniques and safety protocols.
• Reviewed maps and blueprints to identify locations for and sizes of underground utilities
• Enhanced safety by accurately identifying and marking underground utility lines.
• Provided training to new employees on proper techniques for utility locating practices.
• Demonstrated adaptability by successfully completing assignments under various weather conditions and terrain challenges.

• Collaborated with construction crews for safe excavation, avoiding service disruptions or delays.
• Coordinated with other field technicians to efficiently complete large-scale projects within designated timeframes.
• Photographed utility sites and marked lines with paint and flags for identification by excavating personnel.
• Worked outdoors in harsh conditions to complete utilities location requirements within expected timeframes.
• Ensured compliance with federal, state, and local regulations during all utility locating activities.
• Supported emergency response efforts by quickly locating damaged utilities for repair teams.
• Reduced damage claims by meticulously locating and documenting buried utilities.

• Managed daily store operations, ensuring optimal inventory levels and product availability.
• Led team performance, providing training and mentorship to enhance staff capabilities.
• Implemented customer service initiatives, improving satisfaction and retention rates.
• Analyzed sales data to identify trends, adjusting strategies to maximize profitability.
• Oversaw visual merchandising standards, creating appealing displays to drive sales.
• Coordinated quarterly staff evaluations, fostering professional development and accountability.
• Developed operational procedures that improved workflow efficiency and reduced costs.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Approved regular payroll submissions for employees.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.