John Durall

Managed day-to-day business operations.

• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Trained and motivated employees to perform daily business functions.
• Successfully navigated challenging economic conditions by making informed decisions that protected the business's financial stability.
• Evaluated suppliers to maintain cost controls and improve operations.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Increased sales by 55% each year
• Managed day-to-day business operations
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals

• Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
• Increased employee retention rate by creating professional development programs.
• Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
• Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
• Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
• Implemented technology upgrades which resulted in increased workflow efficiency.
• Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
• Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
• Improved productivity while reducing staffing and operational costs by 17%
• Increased overall sales from $800k/year to $6.5m/year during my tenure

• Increased employee retention rate by creating professional development programs.
• Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
• Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
• Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.

• Developed and implemented strategies to increase sales and profitability.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Mentored area managers on best practices for team leadership and motivation, contributing to a positive work environment throughout the region.
• Managed a team of area managers, resulting in increased efficiency and productivity across the region.
• Improved regional sales performance by developing and implementing strategic business plans.
• Identified areas for process improvement within the organization''s infrastructure in order to maintain the region''s competitive edge.

• Collaborated with sales and marketing teams to develop strategic plans that align with company objectives, driving revenue growth while minimizing operational complexities.
• Mentored team members on best practices in operations management, fostering a culture of continuous learning and growth within the organization.
• Enhanced operational efficiency by streamlining processes and implementing cost-saving measures.
• Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email .
• Delivered exceptional results in market expansion efforts by identifying new territories, analyzing potential opportunities, and establishing a strong local presence.

• Responded to customer complaints, addressing concerns, and distress with amicable interactions.
• Selected wine, beer and alcohol products based on customer feedback and local product availability.
• Implemented new drink policies, reducing over-pouring by 22%.
• Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
• Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
• Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
• Managed bar and wait staff and directed hiring program.
• Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.