John Durnell

· Provides exemplary customer service in a fast-paced environment by creating sales orders, diligently monitoring order progress, and adapting to challenges to ensure customer satisfaction.

· Manages multiple streams of sales requests via phone, text, email, online orders, and walk-in customers, always cultivating a professional and cheerful attitude.

· Maintains proficiency in ERP systems and product knowledge, training 3 newer employees in first 10 months of employment.

· Assists in other departments as necessary, including in purchasing, warehouse operations, outside sales, and technical support.

· Diagnosed and resolved plumbing issues in a professional, diligent, and efficient manner to provide excellent customer service.

· Updated and digitized price book, standardizing pricing throughout the company.

· Organized shop inventory and company vehicle stock in order to improve efficiency.

· Maintained an “A” average in apprenticeship program.

· Supervised facility operations, enforced safety protocol, managed student staff, and collaborated with other departments to ensure a positive experience for all patrons.

· Delegated tasks to operations specialists to complete daily checklists.

· Specialized in security, safety, equipment and facility management, policy education and enforcement, and emergency response.

· Received 9 positive write-ups from 7 different Operations Managers within first 47 days of employment, ultimately being awarded “Outstanding New Student Employee” for the 2018 fall semester.