John Duroseau

Shift Leader

Dunkin' Donuts

01.2019 - Current

Trained new employees and delegated daily tasks and responsibilities.
Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Completed cash and credit card transactions accurately using POS software.
Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Enforced company policies and regulations with employees.
Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
Resolved conflicts between employees to maintain positive and productive work environments.
Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Improved team productivity by implementing efficient scheduling and task delegation methods.
Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
Optimized scheduling to ensure adequate staffing during peak hours, improving service delivery.
Engaged with customers on social media to promote offers and events, increasing online presence.
Fostered positive work environment, leading to higher employee morale and reduced turnover.
Implemented energy-saving measures, reducing utility expenses and contributing to environmental sustainability.
Developed training program for new employees, speeding up their integration into team.
Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
Implemented system for tracking employee performance, identifying areas for improvement.
Conducted regular team meetings to discuss targets and strategies, keeping everyone aligned with goals.
Enhanced customer experience with introduction of feedback system to gather insights.
Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
Streamlined communication between team members, which helped in resolving issues more quickly.
Increased sales with introduction of promotional strategies that attracted more customers.
Facilitated team building activities, strengthening cohesion and productivity of team.
Ensured compliance with all legal and company policies, minimizing risks of fines or sanctions.
Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Negotiated with suppliers for better pricing, reducing operational costs without compromising quality.
Educated staff on organizational mission and goals to help employees achieve success.
Collected, arranged, and input information into database system.
Greeted customers entering store and responded promptly to customer needs.

Summary

Overview

Work History

Shift Leader

Cashier

Education

Bachelor of Science - Criminology

Skills

Timeline

Shift Leader

Cashier

Bachelor of Science - Criminology

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