John Eaton
Naples,FL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
31
31
years of professional experience
Work History
Front Desk
Guest Services
09.2023 - Current
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
- Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
- Handled emergency situations calmly and professionally while following proper protocols.
Front Desk
Solamar Condominiums
05.2023 - 09.2024
- Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
- Handled emergency situations calmly and professionally while following proper protocols.
- Collaborated with maintenance team members to address any facility-related issues that arose during shifts.
- Collaborated with housekeeping staff to ensure timely room availability for incoming guests.
- Coordinated with various departments to address guest needs and provide seamless service experiences.
- Improved communication between shifts by creating detailed handover notes outlining important tasks or issues encountered during each shift.
Courier
Fed X
01.2018 - 05.2023
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
Deputy
Lee County Sheriff's Department
01.2006 - 01.2014
Police Officer
Naples City Police Department
01.2000 - 01.2005
Police Officer
St Louis City Police Department
01.1994 - 01.2000
Education
SE Missouri State
Cape Girardeau, MOBachelor of Science - Criminal Justice
University of North Texas
Denton, TX05.1991
Skills
- Team player mentality
- Reliability and punctuality
- Patience and composure
- Calendar Management
- Customer Service
- Front Desk Management
Timeline
Front Desk
Guest Services
09.2023 - Current
Front Desk
Solamar Condominiums
05.2023 - 09.2024
Courier
Fed X
01.2018 - 05.2023
Deputy
Lee County Sheriff's Department
01.2006 - 01.2014
Police Officer
Naples City Police Department
01.2000 - 01.2005
Police Officer
St Louis City Police Department
01.1994 - 01.2000
SE Missouri State
Bachelor of Science - Criminal Justice
University of North Texas