Lauren Byers
Rio Vista
Summary
Diligent Operations Manager with robust background in managing daily operations and enhancing process efficiencies. Proven track record in optimizing team performance and coordinating cross-functional efforts to meet organizational goals. Demonstrated expertise in problem-solving and strategic planning.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier
Restaurant Depot
03.2025 - Current
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer, ensuring accountability and precision with funds.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new cashiers on register operations and customer engagement techniques.
- Assisted in inventory management, restocking merchandise to meet customer demand.
Life Insurance Agent
UniTrust Financial
09.2024 - 03.2025
- Developed tailored insurance solutions to meet diverse client needs.
- Educated clients on policy options, benefits, and coverage details.
- Built strong relationships with clients through effective communication and follow-up.
- Conducted thorough risk assessments to determine optimal coverage plans.
Retail Operations Manager
AIRPORT HOME APPLIANCE
03.2022 - 09.2024
- Assume all responsibility and accountability for the day-to-day retail operations by effectively managing leads and associates.
- Work with direct reports to execute visual and merchandising standards; ensure that all pricing, signage, and displays are accurate; as well as customer campaigns and sales promotions.
- Regularly communicate with Store Manager to discuss strengths, opportunities, and trends in business. Running daily, weekly, and monthly sales numbers to drive sales and achieve the monthly goal.
- Perform daily refunds, exchanges, handling customer issues.
- Follow up with associates for daily time punches and monthly schedules.
- Follow up with customer surveys, checking Yelp, Google, Facebook, ect.
- Analyzed performance metrics to identify trends and drive continuous improvement initiatives.
- Monitored sales metrics to assess team performance and implement improvement plans.
- Conducted regular performance reviews to ensure alignment with organizational goals.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Retail Store Lead
AIRPORT HOME APPLIANCE
11.2020 - 02.2022
- Consistently create a positive customer experience through the utilization of the sales and customer service programs.
- Assist with all retail operations and assume responsibility for assigned category.
- Execute visual and merchandising standards for retail operations.
- Execute all pricing, signage, and displays are accurate.
- Execute merchandising direction, customer campaigns, and sales promotions are executed.
- Helping to answer and direct phone calls; sales calls, inquiries, intercepting customer service and delivery issues, and delegating the calls out to the proper parties as needed.
- Greeting and directing customers that into the showroom.
- Helping the merchandiser to ensure all pick up paperwork is properly completed by the customer.
- Bi Weekly setting the clearance pricing per company directive.
- Emailing all nightly reports and documents that need to be scanned to the proper parties.
- Managing office supplies and the maintenance of office equipment.
- Auditing and running multiple reports daily and weekly to ensure that the business is running as it should and alerting any issues to management.
Softlines Associate
Sears
08.2018 - 01.2021
- Company Overview: Concord, CA
- Work in the Softline department handling customer transactions and answering phone calls.
- Walk around the store and keep the fitting room, sales floor, and cash register clean of merchandise that needed to be put away or is in the wrong location.
- Assist management in moving merchandise from the stockroom to sales floor and also resetting the sales floor when asked by corporate.
- Weekly markdown and move clearance items to the correct locations and sign them correctly to properly ensure customer satisfaction.
- Handle weekly as set up by scanning in and placing up new price signs.
- Concord, CA
Backroom/Store Support
Sears
08.2018 - 01.2021
- Company Overview: Concord, CA
- Assist the backroom department by using devises to locate customer web orders on the salesfloor or backroom, prepping, and shipping the items out.
- Help to open boxes of freight and place them on the appropriate racks to be sent to the sales floor, ensuring all are properly security tagged.
- Assisting in Merchandise Pickup, gathering the items that a customer either ordered online to pick-up in store, or needs assistance in loading from a purchase in-store, and helping the member load it safely into their vehicle.
- Concord, CA
Hardware
Sears
08.2018 - 01.2021
- Company Overview: Concord, CA
- Assist and recommend the best product that a customer is looking for in the hardware department.
- Gather information from the customer to best discover what tools they should use and recommend any other items that they may need.
- Answer customer phone calls of product information and availability.
- Help to assist in floor plan changes per corporate standards (planograms).
- Concord, CA
Shoes
Sears
08.2018 - 01.2021
- Company Overview: Concord, CA
- Assist customers in locating the correct shoe size, and if unavailable, offering to order it from our website to be shipped to their home.
- Concord, CA
Merchandise Customer Assistant
JCPenney
07.2018 - 10.2018
- Company Overview: Fairfield, CA
- Open cartons of new receipts and place them on the appropriate racks.
- Assist in putting the racks out and making sure of the appropriate placement and properly signed.
- Tasked with keeping men’s basics cleaned, well-stocked, and assisting customers with any questions they may have.
- Fairfield, CA
Softlines Associate
Sears
08.2018 - 07.2018
- Company Overview: Fairfield, CA
- Set and maintain weekly ad setup and ensuring the prices were correct throughout the week by performing daily price integrity reports.
- Set out new receipts weekly, following all merchandise standards.
- Keep the sales floor, fitting rooms, and cash registers free of clutter and making sure that merchandise was put away into its correct location and sized properly.
- Assist cashiers with ringing up customers when lines formed, and assisting in price checks when there were discrepancies in the system.
- Once a week running a RFID scan, to perform stock counts, in preparation for the trucks that would be received later in the week.
- Perform, along with lead and the assistant store manager, floor rests and clearance markdowns.
- Daily scheduled breaks and lunches for fellow associates, and assisted in coverage to ensure customer satisfaction.
- Assisted other departments as needed.
- Fairfield, CA
Education
High School Diploma -
Rio Vista High School
Rio Vista06-2017
Skills
- Merchandise presentation standards
- Team Leadership
- Reliable and dependable
- Strong communication skills
- Excellent multi-tasker
- Approachable
- Planning and Priority Setting
- Collaboration and teamwork
- Customer service focus
Certification
- Licensed Life Insurance Agent - September 2024-February 2025
Timeline
Cashier
Restaurant Depot
03.2025 - Current
Life Insurance Agent
UniTrust Financial
09.2024 - 03.2025
Retail Operations Manager
AIRPORT HOME APPLIANCE
03.2022 - 09.2024
Retail Store Lead
AIRPORT HOME APPLIANCE
11.2020 - 02.2022
Softlines Associate
Sears
08.2018 - 01.2021
Backroom/Store Support
Sears
08.2018 - 01.2021
Hardware
Sears
08.2018 - 01.2021
Shoes
Sears
08.2018 - 01.2021
Softlines Associate
Sears
08.2018 - 07.2018
Merchandise Customer Assistant
JCPenney
07.2018 - 10.2018
High School Diploma -
Rio Vista High School
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